The song that impacted you the most -THE THREAD 🔉
Hello @a.archer83071, it sounds like your account is used by someone else. I’ve checked it and been carrying out some maintenance. I have also sent you a password reset email, please change your password, reinstall the app and try to login again. If the issue persists, we might have to change your email address to ensure the safety of your account. Please also have a look to the post pinned to this topic where you will find some useful tips to protect your account. Don’t hesitate to get back to us if needed
Hello @drgregx, sorry about the issue you are facing. We have a Community made for French speakers only, you should check this link out. N’hésite pas à écrire sur l’un des sujets correspondant à ton problème, et nous t’y répondrons aussi vite que possible Cheers
Hello @JackFowl, I’ve had a look at your account and been carrying out some maintenance. I have also sent you a password reset email, please change your password once more, reinstall the app and try to login again. If the issue persists, we might have to change your email address to ensure the safety of your account. Regarding your Flow, please follow these recommendations to get it back to its usual self Have a nice day
Hello @garydee, could you try the troubleshooting steps shown in the diagram pinned to this topic? Don’t forget to choose Clear all in the app and clear the cache of the device. Let us know how it goes
Hello @VJW, please try the troubleshooting steps described in the post pinned to this topic and let us know how it goes Have a nice day
Hello @Lina B., thank you for your honest feedback and this suggestion The equalizer on iOS is your device’s equalizer, but this is definitely something we consider integrating to Deezer in the future. Cheers
عندى مشكله فى تشغيل التراكس بشكل مستمر وبيقف مره واحده ارجو الرد السريع I have a problem running the tracks continuously and stopping once, please respond quickly Hello @shima, sorry that your language is not yet supported on the Community. Do the troubleshooting steps shown on this topic help you dealing with the issue you are facing? Have a nice day
Hello @Jay12, can you describe the problem you face? As well as give us the version of your OS, the version of the Deezer app and the model of your phone? Have a nice day
Hello @n1gth, thank you for the feedback, we have communicated it to the responsible teams at Deezer. Have a nice weekend
@woobilicious, again, thanks for the audiophile feedback!
Hello @haneck, this is the right place for this kind of feedback, even negative We have already communicated this issue to the responsible teams. Thank you again and don’t hesitate to post your future feedbacks (also the positive ones) around here Have a nice week-end
Hello @AbuTalah, if your email address was changed without your consent and your downloads removed, it may be because your account was compromised. You should get in touch as soon as possible with our support team.
Hello @JaccoH, could you send me some examples of those playlists that lose their pictures? Have a nice day
Hi @flaze, thank you for your feedback and sorry that you feel you are having a bad experience with these troubleshooting tips We understand it can feel frustrating, we hope to be able to solve these issues in the future and improve the user experience of all smartphone users. Have a nice week!
Hi @jhkm883, please have a look at the troubleshooting tips pinned to this topic, they should help you deal with issues you are facing. Have a good week
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