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Can't pick some tracks on playlist


I am unable to pick some of the tracks in my Bang and Olufsen app. They appear in a gray shade. They can all be played in the Deezer app???

Best answer by Noam Asulin

Betouser wrote:

It only occurs in the B&O app, but I have found no help with B&O.

If the songs are playable on Deezer app I really don’t think the problem is deezer but B&O . Do you have any updates available to the B&O app ?  Try also clear cache for the B&O app 

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8 replies

awesomemac
Deezer Legend
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  • Deezer Legend
  • 1508 replies
  • July 16, 2024

Can you give us some examples of those songs?


  • Author
  • Runaway Baby
  • 4 replies
  • July 16, 2024

Elle Fitzgerald, Cheek to cheek

Ray Charles, Here we go again, You don't know me,  Fewer


Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4785 replies
  • July 17, 2024

 

Hi @Betouser !

Can you send us a screenshot so we can see more easily what the problem is !

 

From Deezer Help Center :

If content is greyed out and won’t play, it may be because you're not connected. See our Can't play music page for more details. It may also be greyed out because it is no longer available. This can happen if licensing agreements with the artist, label or right holders have changed.

Also note that playlists created by Deezer, other users and content creators may have had their content removed from public view.


  • Author
  • Runaway Baby
  • 4 replies
  • July 17, 2024

Here are screendumps from two playlists.

 


Noam Asulin
Deezer Legend
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  • Bezi since 2017
  • 2437 replies
  • July 17, 2024
Betouser wrote:

Here are screendumps from two playlists.

 

Did you ask about it in the B&O community ? Since the problem is on their app maybe they can tell what the problem is . 


  • Author
  • Runaway Baby
  • 4 replies
  • July 17, 2024

It only occurs in the B&O app, but I have found no help with B&O.


Noam Asulin
Deezer Legend
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  • Bezi since 2017
  • 2437 replies
  • Answer
  • July 17, 2024
Betouser wrote:

It only occurs in the B&O app, but I have found no help with B&O.

If the songs are playable on Deezer app I really don’t think the problem is deezer but B&O . Do you have any updates available to the B&O app ?  Try also clear cache for the B&O app 


  • Author
  • Runaway Baby
  • 4 replies
  • July 17, 2024

You are quite right. It happened after B&O got involved with Tidal and changed the app. I hoped some had solved the problem here.


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