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Roadie
Jan 24, 2019 11:09 AM UTC
Answered

Unable to login on ONKYO

I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.
DrgeeAnswer
Hitmaker
Jan 11, 2021 3:07 PM UTC

Hello,

my problem is solved. I disconnected the device from the mains, and it started.

Thank you.

56 replies

Roadie
Apr 11, 2020 6:45 AM UTC

I'm a new user with Deezer and am experiencing the same problem with my TX-NR636. I can't login and instead get this message:

“Connection Error. The server connection could not be established or was terminated early. Please try again later.”

I've updated the firmware to the most recent update. All other NET apps function normally, and I'm able to login successfully using other devices.

Roadie
Jun 20, 2020 4:20 PM UTC

Hello. Can't login to Onkyo TX-NR535. Check FAQ but there is no answer to previous question about device. Is possible to log in ?

Thx

Rudi
Ultimate Superstar
Ultimate Superstar
Jun 22, 2020 4:49 PM UTC

Thanks for reporting it @zummy @slaneymark 

We'll be looking into this, it could be that our API isn't ready for the new firmware update you've had. @zummy have you updated your firmware too? Please post your versions here - a factory reset and a router restart could help :thumbsup_tone2:

Hitmaker
Dec 28, 2020 5:42 PM UTC

Hello,

i can’t log in to Onkyo TX NR535.

The firmware is up to date.

Well thank you.

Roadie
Jan 11, 2021 2:33 PM UTC

Hello,

i can’t log in to Onkyo TX NR646.

 

Well thank you.

DrgeeAnswer
Hitmaker
Jan 11, 2021 3:07 PM UTC

Hello,

my problem is solved. I disconnected the device from the mains, and it started.

Thank you.

Roadie
Jan 13, 2021 11:08 AM UTC

posiadam konto hifi okres próbny. nie mogę się zalogować do swojego urządzenia Onkyo tx 8150 tym samym hasłem bez problemu loguję się do telefonu i komputera

Rudi
Ultimate Superstar
Ultimate Superstar
Jan 13, 2021 3:07 PM UTC

Thanks for sharing with us @Drgee great it's working again!

@Eric Garcia @Jarosław Bledowski could you please check if it works for you?

Guitar Hero
Feb 18, 2021 3:16 AM UTC

Hi all,

 

I’m hoping for any information about this problem.

 

I am unable to login to Deezer on my Onkyo DP-S1 DAP.

The DAP is running 1.30 software and being used in Japan.

I am trying to login with my deezer free account. If it works I might upgrade to the Hifi plan.

But there appears to be some issue with logging in.

 

Can anyone help with this issue?

 

Thanks!

Guitar Hero
Feb 19, 2021 5:04 AM UTC

If there is no way to login for me then I guess I cant use this service.

:(