Unable to login on ONKYO

Hi there @yimmyme 

I've moved your comments here for added help. Apologies for the inconvenience.

Could you please try restarting your network router and Onkyo device to see if it helps?

Thanks! Hoping someone can help

I have restarted my router etc.

I also tried with several different networks.

Nothing helps.

Any firmware updates @yimmyme?

Have you tried resetting the Onkyo to factory settings?

I opted into the Hifi subscription and then it worked.

It appears that with this device you can’t login when using a free account!

:)

Thanks a lot for letting us know @yimmyme  and obviously for subscribing!

Stay tuned during the course of this year, we have connectivity and player improvements on the plans which will improve your experience listening on Deezer 

Hello,

I have a premium subscription but am unable to login with the Onkyo TX-8130 receiver. I keep getting the message: "Your details are incorect, please try again". Could you please help me with this issue?

Thanks.

Hi evebody! Please help! I have a such problem with my Onkyo TX-8130. I can’t solve the problem on my own. Updated the software Onkyo, reinstal Onkyo remote, nothing helps ☹️ is there an effective algorithm to fix the connection problem? I will be grateful for any useful advice!!!

Hi,

Since some weeks my TX-NR545 fails connecting to Deezer. Others NET apps work well.

Message is "Erreur de connexion. La connexion au serveur a échoué ou a été stoppée. Merci de réessayer plus tard"

The firmware is up to date. A reset to factory settings from the Menu does not help. Deezer password has been changed. Not better.

The device is not listed (anymore ?) in the known devices inside my Deezer account. Maybe that is an issue : does Deezer need to approve such a connexion ? 

Please can you advise ?

Complement of tests :

If i hard reset to factory default (long pressing CBL/SAT + Power), i get access back to the Onkyo interface allowing to set the Deezer credentials.

Connection fails, saying : "Vos identifiants sont incorrects. Merci de réessayer."

But my credentials are correct, i did check through the Deezer web page and android app.

Note: i also see that Deezer forum uses a SSO connection webpage... Is it relatively new and prevents such Onkyo devices working correctly ? especially if coupled to double authentication, that for sure Onkyo does not implement. 

Would we need Deezer to generate unique device application password for such cases ?

Best regards