Unable to log in to mysqueezebox.com

Forum|Forum|2 years ago
November 22, 2023
38 replies
1763 views

Since yesterday, my squeezebox players and server (raspberry pis) have only been able to play Deezer Smart Radio. Mysqueezebox.com will not accept my credentials to log in to Deezer even though they are correct and I have a paid hifi account. Deezer has been working without a problem for years on my system. Anyone else having the same problem or know the solution?

Thanks

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Best answer by deschman

That seems not to be the issue in my case. I still can use Deezer using their app.

As suggested I opende a Service request. And it seems Deezer is moving. This is the answer:

"Thank you for contacting deezer and My apologies for the inconvenience caused!

Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.

Please do let us know if we can be of any further assistance."

Show previous replies

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buttyradio

Rising Star

The support is really funny. They say the issue is solved (without solving anything). I paste their reply (in German)…

Ich wollte dir mitteilen, dass wir vorerst eine Lösung für das Problem gefunden haben. Wenn du möchtest, kannst du gerne unsere Community besuchen, um mehr darüber zu erfahren und dich an der Diskussion zu beteiligen. (Link to this thread included)

Ich wollte nur klarstellen, dass das Problem nicht auf unserer Seite lag. Falls du jedoch weiterhin Schwierigkeiten hast, empfehle ich dir, dich direkt an Squeezebox Support zu wenden. Du kannst sie hier kontaktieren.

I am afraid Deezer is not willing to help.

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deschman

Hitmaker

maybe @Andrewj27 uncheck his message to be an answer? I guess the whole thread is marked as solved then.

Also, this is a thread in the squeezebox forums about the same issue: https://forums.slimdevices.com/forum/user-forums/mysqueezebox-com/101311-deezer-plugin/page19

From a post of mherger I understand that Deezer is indeed not very helpful up to now.

Maybe Deezer is trying to force everyone to Sonos?

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Andrewj27Author

Guitar Hero

Hi deschman

I can’t figure out how to uncheck my message as an answer. I don’t think it’s an option.

I raised a ticket as recommended in the slimdevices thread and they replied:

‘I wanted to let you know that we have resolved the issue for now. If you'd like, you can also visit our community to learn more about it and join the discussion here.

I just wanted to clarify that the problem was not on our end. However, if you are still experiencing any issues, I kindly suggest reaching out to their support directly. You can contact them here.’

I don’t like the way the say ‘resolved for now’. And right now it is not working again.

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Andrewj27Author

Guitar Hero

Hi again @deschman

Perhaps you could start a new thread raising this issue?

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Andrewj27Author

Guitar Hero

Well, yeah. Same problem again today than earlier… Only smart radios available and cannot login to deezer account from mysqueezebox.com. But this time there’s no error in squeezebox server log.

Right now, I can log in on mysqueezebox.com, and it shows all my players. But the squeezeserver is only offering smart radio (I have Deezer family), and if I try to play something from the smart radio the log says ‘Remote streaming Deezer track’, but it doesn’t play.

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