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One Hit Wonder
HiFiG
One Hit Wonder
Dec 5, 2017 1:39 AM UTC
Answered

Track Skipping Problem

Just a couple of days Deezer HIFI subscriber here. So far I like it but...my issue right now is - the desktop app is misbehaving - it skips numerous track(s) anywhere in the playlist every now and then, and this is not right!

Just now, I did increased the cache to the max - 10gb. Let's see how this helps.

Anybody have/had this issue and what's the fix that works?

Cheers!
Anja
AnjaAnswer
Deezer Staff
Dec 8, 2017 1:33 PM UTC
@HiFiG I'm happy to pass this on to the devs. It's just that I don't have any issues on my Wifi. If there are more cases like yours I will pass them on as well so that our devs are able to reproduce the issue 🙂 Thanks a lot for the feedback!
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25 replies

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Guitar Hero
dhid95
Guitar Hero
Sep 30, 2019 9:55 PM UTC
Nope. Its not on a device this is on the pc browser
Guitar Hero
dhid95
Guitar Hero
Sep 30, 2019 10:00 PM UTC
Guitar Hero
dhid95
Guitar Hero
Oct 21, 2019 6:51 PM UTC

The issue keeps on happening even know with a family profile. Cant believe theres no answer for 20 days

Rudi
Ultimate Superstar
Rudi
Ultimate Superstar
Oct 22, 2019 12:45 PM UTC

Hi@dhid95

I'm very sorry your reply fell off the grid. I'm going over the community's older replies at the moment and thankfully you posted yesterday. Thank you for your patience.

So the skipping is happening on web browser and desktop app, and now with a Family profile? Could you please be more specific about the system and device? Have you changed your password like I mentioned before?

Guitar Hero
dhid95
Guitar Hero
Oct 23, 2019 8:07 PM UTC

Sorry I didnt explain myself clairly. The skipping was happening in all web browsers. Seems like its fixed now. I will update if I encounter the problem again. Thank you.

    Guitar Hero
    Diogo Matias
    Guitar Hero
    Oct 25, 2019 4:59 PM UTC

    I’m going throught the same problem right now… endless skipping and no song is playing

    Guitar Hero
    Diogo Matias
    Guitar Hero
    Oct 25, 2019 5:00 PM UTC

    Both in google chrome and in the app on windows

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    Oct 29, 2019 4:55 PM UTC

    Hi there @Diogo Matias 

    Thank you for your patience. I've carried out some maintenance on your account. Please follow the reset email I sent you and change your password. Then log in as normal, but avoid using Facebook. Let me know if it helps!

      Guitar Hero
      Diogo Matias
      Guitar Hero
      Oct 29, 2019 4:59 PM UTC

      Hi there@Diogo Matias 

      Thank you for your patience. I've carried out some maintenance on your account. Please follow the reset email I sent you and change your password. Then log in as normal, but avoid using Facebook. Let me know if it helps!

      nope! Same problem! I’m gonna try it in my personal computer later and I will put my feedback here

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        Oct 30, 2019 3:20 PM UTC

        Ok, will wait for it @Diogo Matias. Any chance of trying to restart your router as well?

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