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One Hit Wonder
HiFiG
One Hit Wonder
December 5, 2017
Answered

Track Skipping Problem

  • December 5, 2017
  • 25 replies
  • 939 views
Just a couple of days Deezer HIFI subscriber here. So far I like it but...my issue right now is - the desktop app is misbehaving - it skips numerous track(s) anywhere in the playlist every now and then, and this is not right!

Just now, I did increased the cache to the max - 10gb. Let's see how this helps.

Anybody have/had this issue and what's the fix that works?

Cheers!
Best answer by Anja
@HiFiG I'm happy to pass this on to the devs. It's just that I don't have any issues on my Wifi. If there are more cases like yours I will pass them on as well so that our devs are able to reproduce the issue 🙂 Thanks a lot for the feedback!

25 replies

Show previous replies
Roadie
Jaco.Coetzee
Roadie
December 31, 2019

Is there a solution for the skipping tracks yet? I have premium internet I have premium wifi I set the quality at its highest for downloads and streaming. If it cannot be played at that setting then don't allow it. This has become a shit subscription service and I seriously want to end mine.  I have done all that you have recommended. Restarting the app. Updating the app. Removing all die downloads and clearing  the cache. Streaming or downloads it skipps every song. 

    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    January 2, 2020

    Is there a solution for the skipping tracks yet? I have premium internet I have premium wifi I set the quality at its highest for downloads and streaming. If it cannot be played at that setting then don't allow it. This has become a shit subscription service and I seriously want to end mine.  I have done all that you have recommended. Restarting the app. Updating the app. Removing all die downloads and clearing  the cache. Streaming or downloads it skipps every song. 

     

    Please reinstall the app! Also, do you have any other app like battery saver, antivirus…?

      Roadie
      STownsend
      Roadie
      October 15, 2020

      Hi,

       

      I am using a Google speaker and Deezer as my default music player. Recently when I ask Google to play a artist the songs start skipping after a few seconds. Why is that?

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      October 17, 2020

      Hey @STownsend 

      It could be something on our side, thanks for letting us know. Could you please unlink your Deezer account from the device, restart it and also your internet router and try again. Let us know how it goes!

      Guitar Hero
      Lim Cung Wei
      Guitar Hero
      April 27, 2022

      I am Deezer HIFI subscriber.. i encounter track skip problem in these last few days.

      I resetted routers n devices but the problem is still there.

      Please let know how to solve it.

       

      Cheers,

       

      Lim

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