Stuttering/halting playback both in the browser and in the Windows desktop app

Since I use nextdns.io which includes ad blocking, I had a look and yes, there’s a blocked DNS lookup about every 10th min to Braze. After whitelisting it, I no longer seem to get the offline message since yesterday. Actually, I haven’t had any pauses either but it would be a weird if the connection to Braze would impact the media stream. =) Deezer can work flawlessly for days and then all of a sudden I will have a few hours with constant pauses. I’ll keep an eye on it and will report back.. 

Thanks @bluezzbastardzz !

I have also seen that message about not being online in the web player and still had uBlock origin enabled as an adblocker for Deezer which I don’t need as a HiFi customer anyhow. So far I haven’t seen that offline message again since using the web player due to its new gapless playback ability.

Just a quick update. Since I unblocked the connection to Braze a couple of weeks ago, I haven’t had a single playback issue. Sounds a bit nuts that the connection to Braze would somehow interfere with the media stream though?! =)  

Could of course be something else as well.. I think there’s been at least two updates to the Windows app over the last two weeks which could have included fixes for the media issue.

I’m having the same problem, music stops every few seconds in both browser and mac app. I cleaned cache and re installed the app, also changed wifi network which seems to work for some minutes but then it keeps stopping.  I’m not having the same issue with other streaming services, so I don’t think is my connection.

Any solution? this is very annoying.

I fixed my issues by allowing connections to Braze. It seems to be commonly blocked by ad blockers etc. (tho it still doesn’t quite make sense why the media stream would depend on that connection?!) Do you know if you have any form of ad blocker on your device, firewall, DNS service etc.?

Ok. I'm stressed out. I listen to Deezer 10+ hours a day. However, as of tonight, if I try to play music from the PC app, it stutters and pauses and skips. It's UNUSABLE NOW. I'm not mad. Please don't think I'm in here trying to be rude. Not at all. I'm more panicked than anything else lol. Everything is updated and all good. I deleted the app and reinstalled it also. My internet is showing at 1.3gbps so it's not that, and it's definitely not the hardware. So, I guess the question is that in 2024 is there no fix for this issue STILL?? I love Deezer and I recommend it EVERYWHERE that I go. But umfortunately, if I can't get it working in a relatively quick amount of time, I'll have absolutely ZERO choice but to switch. I'm not doing all this stuff in silence *shivers audibly* no way. Lol. 

Info:

Windows 11

Asus

ROG

Strix Scar

Intel 12th Gen i9-12900H

NVIDIA GeForce RTX 3080

64gb DDR5 RAM

Hi @dirtyPICKLE I am sorry to hear that.
Does this happens on the web version or just on the desktop app?
Would you be able to provide a video reproducing the problem in order to show it to our devs?
Thank you very much for your help (and support) and apologies for the inconvenience

@Jaime.Deezer I actually just got off from a chat with a real tech support person regarding the same issue which was experienced by @dirtyPICKLE . I was suffering from massive stuttering with the Deezer desktop app on Windows 11.

It has been playing fine for the past 2 years, and my connection is similar to his ( 1Gbps ). However, since the past few days, Deezer playback on the Windows app has been acting up -- it plays, stutters, then stopped altogether.

Then your tech support colleague recommended that I tried playing it on the web browser. I tried DuckDuckGo -- the same issue occurred.

However, things improved when I started logging in Deezer and playing Hifi music via Firefox v. 126.0.1 (64-bit). It has been great so far after a few songs, but i am getting the problem again

Conclusion: I am still flabbergasted when the sudden issue with the Deezer desktop app as this never happened before for the last 2 years.

Same issue here, Windows 11 - 24H2
Deezer App 6.0.220
It’s simple if you ask me, you need to add a buffer setting, and I want to increase that. 

Why is it real things that would help you don’t seem to want to code, but you have weird music share crap?

Add to that it’s been over six years since you should have introduced landscape in player mode on iOS, not to mention your lack of simple understanding of iOS widgets, it’s really weak. The share that doesn’t open to my iOS topics so I have to click twice? 
You still do not handle video?  Look, I’ve been a long time user, and I’m not saying I’m leaving, but let’s get some coders and do some things that we actually need?  Windows App needs a buffer that can be set, that’s like a basic in all music wrappers / programs.

I’m having problems too on Windows 10 with Firefox, deezer freezes between tracks constantly, sometimes it’ll start after a few seconds, other times, it won’t until I hover over the tab. Pretty annoyed because I never had any problems at all until a few months ago when uploaded mp3s stopped working, and now that’s fixed, I still can’t listen to my music properly.