Stuttering/halting playback both in the browser and in the Windows desktop app

Hey @Rox999 

Sorry to hear that. Could you please give us more details? Device, OS and Deezer app version would be useful.

Have you also checked if you have a battery-saver setting on, on your phone?

Deezer is very laggy and keeps stopping today when playing music from the browser. I already cleared the browsing data & cookies but still the same. why is it like this? And I what to use the chrome browser only.

Hey @Marbz Mmc do you get any error message it just stops for a bit and then keeps playing?
Does this happens in the desktop app as well?
Thanks 

Sometimes I suffer from the same problem. Apparently the song doesn't manage to download completely and there are small stops (looks like a buffer problem)

I’m having this problem too. Started a couple of days ago. The problem has been troubleshooted to the max. (There are 3 IT guys in my house.) No solution has been found. I’m paying for premium but not anymore.

Sorry Deezer, was loving your service but if I can’t actually listen to the music, I’m taking my money elsewhere.

Same issue, and not consistent. It is driving me nuts. Both the Windows app and webbased (Firefox/Chrome). No audio issues on anything else when it happens either.

I did notice that any input into Deezer is also greatly impacted when the stuttering start happening. It becomes near impossible to adjust the volume slider or skip song / go to a different playlist etc.

Same issue here, on Windows 10. Deezer, this is ridiculous - don’t suggest clearing the cache etc, that’s clearly not the issue

Oh, I was going to open a new issue for this but looks like I’m not alone… (great! =).

I have the same issue, song just pauses for multiple seconds 10 times per song. It started happening a few weeks ago.. it feels like it’s mostly during my work day as well (I’m in New Zealand). Evenings seems to be working Ok which might make sense if it’s a scalability/load issue as Europe wouldn’t consume much traffic at that time. I should add that I’m on a 1Gbps fibre connection and all other services work without issue including 4k streaming video from around the world. There are 0 dropouts on my network connection to various points around the world.

I have tried uninstall/reinstall, clear caches etc. But.. this is happening across all my machines as well as my Sonos devices. Desktop and Web player both have the issues. When it starts happening, Deezer becomes unusable.. as a temporary workaround I have had to start downloading my playlists on my Windows 11 desktop. Of course, that doesn’t work on Sonos.

One question I do have, in all my Windows desktop apps, App Preference just shows Smart Carche as 0 Bytes. There’s no capability to select the amount of cache. Is that as per design? Is the desktop apps not using Smart Cache?

Desktop version: 5.30.310

It’s Monday at 12pm in NZ now and Deezer was working 100% until now.. until 5 min ago, then every song I’m playing is stuttering, the song I played now just stopped for 30 seconds. I also noticed the “Your computer seems to be offline message” in Deezer popping up.. which is certainly not the case as I can stream 4k videos through Netflix and Youtube, I have checked and I have 0 network drops to various places using a continuous ping. It’s basically just Deezer that believes I have no internet connection. 

Let me know if I can submit any logs etc. to help troubleshooting!

In another thread about web player issues someone mentioned that Deezer uses the customer engagement platform Braze which may be blocked by an adblocker. Maybe try to disable your adblocker in case you use one and check if the message about not being online disappears.