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Stuttering/halting playback both in the browser and in the Windows desktop app

  • 8 January 2021
  • 27 replies
  • 1168 views


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27 replies

Ok. I'm stressed out. I listen to Deezer 10+ hours a day. However, as of tonight, if I try to play music from the PC app, it stutters and pauses and skips. It's UNUSABLE NOW. I'm not mad. Please don't think I'm in here trying to be rude. Not at all. I'm more panicked than anything else lol. Everything is updated and all good. I deleted the app and reinstalled it also. My internet is showing at 1.3gbps so it's not that, and it's definitely not the hardware. So, I guess the question is that in 2024 is there no fix for this issue STILL?? I love Deezer and I recommend it EVERYWHERE that I go. But umfortunately, if I can't get it working in a relatively quick amount of time, I'll have absolutely ZERO choice but to switch. I'm not doing all this stuff in silence *shivers audibly* no way. Lol. 

 

Info:

Windows 11

Asus

ROG

Strix Scar

Intel 12th Gen i9-12900H

NVIDIA GeForce RTX 3080

64gb DDR5 RAM

Userlevel 7
Badge +7

Hi @dirtyPICKLE I am sorry to hear that.
Does this happens on the web version or just on the desktop app?
Would you be able to provide a video reproducing the problem in order to show it to our devs?
Thank you very much for your help (and support) and apologies for the inconvenience

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