Stuttering/halting playback both in the browser and in the Windows desktop app

​@sushigal007 I am sorry to hear that.
Would you be able to share a screen recording with the problem that you mentioned in order to send it to our devs and be able to help you?
Thanks 

Same problem here! Extremely annoying. 

I am using Deezer premium subscription since mid 2020. I have never had problems until about a month ago and I don’t see any changes on my PC (drivers, etc.), and I have a fairly good bandwidth. 

Songs stops playing after some time, and everything freezes. Now, the only way I can listen to anything is to download the music, and then listen it from the download folder. Of course, I can not do this with the Flow music (very annoying! as I listen to Flow channel a lot). 

I removed the app, cleaned the PC (registry etc.), installed a newest version - and nothing helped. The same thing happens regardless if I use app or browser (Brave). 

Finally, the problem is (probably) also clearly visible when I try to download the music (which I haven’t ever done before) - the download can go fast, and then freezes too, for a while, then it continues, then it freezes, then continues. So after a while, it is finally downloaded, and then only I can listen to music normally. 

I see no obvious reason that a problem might be on my side, and I will not be able to tolerate this for a long time. 

While I understand that a problem might be difficult to resolve, there is no way so many users with different PC-s have similar issue. 

Assistance and advice is needed please, and fast. 

Thanks,

Smiljko 

For me, the problem seems to have gone away after disabling my DuckDuckGo Privacy Essentials addon, but while I’m glad it’s working, I am more than a little concerned about the growing number of protective extensions I’m having to turn off to make things work.

I am back with the news, related to my post from six days ago. 

At the moment, it seems that problem has resolved by itself. So I considered it is fair to draw some conclusions. 

• The problem persisted for about a month, or so.
• I tried all the usual steps: restart of the PC (several times), installing a new version of Deezer app, cleaning the PC (registry etc.), reinstalling the drivers … nothing helped. As others, I also believe the problem is not on my side, leaving the possibility the problem to be from the internet provider side or Deezer. 
• I checked several times the internet speed, and found it to be fast and stable. This leads to conclusion that problems is on the Deezer side. However, the number of complains over internet seemed insignificant compared to the total number of Deezer users. This leads to the possibility that some strange instability occurred, affecting only some people for reasons that are not clear. I tried also to see if something is blocking Deezer (firewall etc.), but didn’t mess much about due to lack of IT knowledge required for digging deep in Windows services. 

As the problems seems gone (for no obvious reason, such as some major Windows update), it is difficult to know why it happened - and certainly it is not the nicest advice to hear: wait, and soon all will work as it should. 

So I can only suggest:

• Check PC as I did, just in case. (When it didn’t work, it didn’t work on two PC’s I am using at the same time - and the chance two PC’s, one running Windows 10 and one running Windows 11, are having at the same time the same driver/firewall/app-update problems, are unlikely. 
• Therefore, unfortunately, the advice is to wait for the problem to fix itself. 
• Check the speed of the Deezer download. If your internet is fine (stable and fast) and you see Deezer is struggling in download, then it obviously can not play flawlessly. This is to be sure you detected the problem. 
• Eventually, while you impatiently wait, you may download the music (even if struggling, it will eventually make it), and then listen to downloaded music.

I can not help any more than this, and I know it is not much. This is my experience, and your may vary. 

I am happy my Deezer is OK again, and I hope that anyone having problems will either fix it, or soon have Deezer running well again, with our without apparent reason.  

With best regards,

Smiljko 

Hi ​@smiljko! Thanks for updating us!

Glad to hear it’s working again, even though it’s hard to figure out what exactly caused the issue. Sometimes things just fix themselves.

For anyone else dealing with this, checking your internet speed and making sure your setup is all good is a good start.

Thanks for sharing your experience, and hope everything stays good on your end!