streming via nuvo

Hi @bruno65, thank you for reaching out and sharing your experience.

I'm really sorry to hear that you’ve been having trouble with Nuvo for the past three months.

I appreciate your support for Deezer and understand how frustrating this situation must be.

Please rest assured that we are aware of the issue and are actively working on a solution.

Your feedback is valuable, and we hope to resolve this as soon as possible so you can continue enjoying Deezer.

If you have any other questions or concerns in the meantime, feel free to let me know.

Thank you for your patience!

Hello @Desiree Pillay, thank you for sharing your concerns.

I’m really sorry to hear about the issues you’ve been experiencing with Nuvo.

Please know that we are actively working to resolve this problem as quickly as possible.

I understand the disappointed of being unable to use the service you enjoy.

If there’s anything specific you’d like us to assist you with in the meantime, please let me know.

Sorry for any inconvenience this may cause you.

Hi @Bartos007, thanks for sharing your update!

I’m sorry to see you go, but we appreciate your support.

Wishing you all the best with your new music experience!

Hi Leonida, thank You for your answer.

At the moment I have been forced to cancel Deezer for Spotify.

Please let me know when the problem is resolved.

Hello @bruno65 unfortunately don’t have good news on this.

After investigations, it seems the “issue” is related to an update Deezer has done as we moved from HTTP to HTTPS.

Several older devices that still use the HTTP protocol are now incompatible to stream Deezer using our API.

The solution would be for Nuvo to update the protocol to HTTPS.

Thank You Leonida,

Is it possible for you to inform Nuvo about this?

I would really love to use Deezer again.

Helo @bruno65, You're welcome!

Nuvo is already aware of the situation and understands that an update to HTTPS is needed to restore compatibility.

Thanks for preference!

Hi @Kris Nuyts! You’ve contacted the English community, which is awesome!

To get the best help for your situation, though, it’s better to reach out to the DE community.

They’ll have more specific info that might help.

Let us know if you need anything else!

How do I cancel Deezer? 

Hi ​@Desiree Pillay I am sorry to hear you want to cancel. Please contact our Deezer Support Team and our agents will help with your request.
Thanks