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One Hit Wonder
Mitch72
One Hit Wonder
January 17, 2023
Answered

some songs only play on my phone

  • January 17, 2023
  • 2 replies
  • 52 views

can anyone tell me why some play on my phone but not on my laptop ?

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    Best answer by FriskyProdigy

    Hello @Mitch72,

    Despite you not having clarified if it’s Deezer Web or Desktop, there a lot of reasons why that may be the case, I’ll list a few for you to troubleshoot:

    • Your laptop could have a firewall or proxy installed that is interfering with tracks playback - typical of work or school provided/managed devices.
    • Your laptop could have some tracker and adblockers preventing some important scripts from running while using Deezer.
    • Your laptop could be connecting to a network that has some firewall policies that block some elements, including necessary ones for Deezer to function properly.
    • Your laptop could have a proxy that is placing you in a region other than your current one (on your phone) - and so some tracks may appear unavailable.
    • You run a VPN service on your laptop, or the network you connect to does.
    • Deezer Web: You have not closed your browser in a long time, try closing and reopening again or clear all browser cache and cookies.
    • Deezer Desktop: You have not rebooted your laptop in a very long time, try rebooting and see if it it persists.

    Please let us know if any of the above addresses your issue.

    2 replies

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    January 19, 2023

    Hello @Mitch72, on your laptop you use the desktop app or web? 

    Do you receive an error message? 

    Can you give us an example? 

    Thanks

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    FriskyProdigy
    Superuser
    FriskyProdigyAnswer
    Superuser
    January 20, 2023

    Hello @Mitch72,

    Despite you not having clarified if it’s Deezer Web or Desktop, there a lot of reasons why that may be the case, I’ll list a few for you to troubleshoot:

    • Your laptop could have a firewall or proxy installed that is interfering with tracks playback - typical of work or school provided/managed devices.
    • Your laptop could have some tracker and adblockers preventing some important scripts from running while using Deezer.
    • Your laptop could be connecting to a network that has some firewall policies that block some elements, including necessary ones for Deezer to function properly.
    • Your laptop could have a proxy that is placing you in a region other than your current one (on your phone) - and so some tracks may appear unavailable.
    • You run a VPN service on your laptop, or the network you connect to does.
    • Deezer Web: You have not closed your browser in a long time, try closing and reopening again or clear all browser cache and cookies.
    • Deezer Desktop: You have not rebooted your laptop in a very long time, try rebooting and see if it it persists.

    Please let us know if any of the above addresses your issue.

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