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Rockstar
October 4, 2021
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Security certificate issue on a number of devices

  • October 4, 2021
  • 85 replies
  • 5824 views

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

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Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

85 replies

Guitar Hero
November 2, 2021

Working right now after update of my Fitbit. Thanks

Roadie
November 3, 2021

Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?

One Hit Wonder
November 3, 2021

Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?

 

Also experiencing this problem.

Guitar Hero
November 5, 2021

Its working now 😀

Thank you!

Hitmaker
November 12, 2021

Updated both apps and Sense software up to date, generally working but still seems to be some songs that will not transfer across to Fitbit. Seems to be recently released songs / albums that won’t transfer. Any ideas pls?

 

Also experiencing this problem.

Same here. 

Roadie
November 16, 2021

I can't stream Deezer on Bose SoundTouch. I comply get the message that it's loading until it no longer is.

 

SoundTouch app/speakers are up to date.

 

Where is the fix with the security certificates?? Whether it's Deezer or one of it's partners this needs to be fixed. I subscribed to Deezer to stream to my Bose speakers and can't.

 

 

 

Yula
Deezer Staff
Deezer Staff
November 17, 2021

I can't stream Deezer on Bose SoundTouch. I comply get the message that it's loading until it no longer is.

 

SoundTouch app/speakers are up to date.

 

Where is the fix with the security certificates?? Whether it's Deezer or one of it's partners this needs to be fixed. I subscribed to Deezer to stream to my Bose speakers and can't.

 

 

 

We are so sorry about this, it is still linked to the security certificate issue, but we are still working on it and pushing for a fix. Thank you for your patience. 

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Guitar Hero
December 1, 2021

Do we have an ETA for this yet please?

2 months feels like an eternity when I'm unable to play my paid for music in the kitchen. I'm slowly going mad listening to the clock ticking and the oven fan whooshing. I miss my tunes whilst cooking.

 

Guitar Hero
December 2, 2021

I’m still having the same problem.  Deezer said I must speak to Google.

 

But the certificate is still saying it has expired.  I’m so tired and frustrated.  I’ve tried using a different browser but I still have the same problem. I’m still using Windows 7 and I’m streaming deezer on the web.  I’ve cleared all the cache settings I’ve allowed most of the settings on this website.  Still, when You play a song it stops at the end but does not continue then I have to go into the web to activate the web as if Deezer goes into a sleep mode.  The adverts also doesn’t show then all the music stops.  If i click on a song or an album it gives me an error message.  I’m not sure if this is related to the certificate issue or is it something on it’s own.  

Yula
Deezer Staff
Deezer Staff
December 3, 2021

I’m still having the same problem.  Deezer said I must speak to Google.

 

But the certificate is still saying it has expired.  I’m so tired and frustrated.  I’ve tried using a different browser but I still have the same problem. I’m still using Windows 7 and I’m streaming deezer on the web.  I’ve cleared all the cache settings I’ve allowed most of the settings on this website.  Still, when You play a song it stops at the end but does not continue then I have to go into the web to activate the web as if Deezer goes into a sleep mode.  The adverts also doesn’t show then all the music stops.  If i click on a song or an album it gives me an error message.  I’m not sure if this is related to the certificate issue or is it something on it’s own.  

hey Brumilda, very weird behaviour. What browser are you using? 

 

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