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Security certificate issue on a number of devices

Forum|Forum|4 years ago
October 4, 2021
85 replies
5824 views

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

Pinned Reply By

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

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A

Anonymous

@MiguelFerVal @hookylife

In the Fitbit Community, a moderator wrote that the problem was known and a solution was being sought. Unfortunately, it's not really clear whether Fitbit needs to adjust something or Deezer needs to reopen something.

https://community.fitbit.com/t5/Fitbit-App-Gallery/Deezer-app-stopped-working-on-Fitbit-devices/td-p/4978106/page/2

M

MiguelFerVal

Guitar Hero

@dee_dirk thanks, but basically it says that we don't have any solution yet. I think that deezer must work together with Fitbit to solve this issue, because it seems that is caused by a change in Deezer. Anyway, we, as customer of Deezer and Fitbit are suffering the issue why many people are still paying the subscription.

B

bazac

Roadie

The problem with the first-generation Amazon Echo devices is ongoing too. On the brink of cancelling my sub as I need a music service that works.

K

kenneth.norup

Guitar Hero

Problem with Sonos (S1) still ongoing. Cannot stream from Deezer “too much activity” everything else on Sonos works fine!

M

MiguelFerVal

Guitar Hero

I don't know if the problem is deezer or Fitbit but I will not continue my subscription. The reason of acquiring deezer was having offline music in my runs with Fitbit Sense

G

Geekmode.Boy

Guitar Hero

Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.

I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.

Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…

Actually, i am having issues with my fitbit versa. I have done all troubleshooting with fitbit including a full factory reset and re install of both fitbit and deezer apps. But it still would not synch. I am an iphone user.

M

MiguelFerVal

Guitar Hero

Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.

I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.

Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…

Actually, i am having issues with my fitbit versa. I have done all troubleshooting with fitbit including a full factory reset and re install of both fitbit and deezer apps. But it still would not synch. I am an iphone user.

That user says that it works on his iPhone standalone, but it doesn't mean his fitbit synced with the iPhone. The problem is located in certificates for additional devices... In the fitbit community they have said that fitbit is working on the solution. But the problem is here for more than one month

Jaime.Deezer

Community Manager

We do understand that it has been a month and that some devices still aren’t working.
We have contacted all partners and each of them have to work too in updating this global security certificate.
It is frustrating for you as users and for us as community managers and we would love to have better news for all the affected users.
We appreciate your patience and hopefully this will be completely fix soon.

V

Vlerks

Guitar Hero

Hi,

I also have a problem with the Samsung TV-app. Login and showing my music is OK, but when I want to play music I got the message: "An error has occured!"and the music don't start. I am using a Samsung UE55F6340 (2014).

On my MOTO-phone everything is working normally.

Is this also a certificate problem?

Z