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Rockstar
Oct 4, 2021 11:50 AM UTC
Sticky

Security certificate issue on a number of devices

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

Pinned Reply By

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

85 replies

Jaime.Deezer
Community Manager
Community Manager
Oct 17, 2021 2:42 PM UTC

Thanks @bobliq @Mario Čale I’ll let the devs know and will check with other users that reported that is working on their Phillips TV’s as well.
 

Guitar Hero
Oct 17, 2021 2:50 PM UTC

@bazac yes it is affecting those as well.
I am sorry about that :disappointed:

Well Jaime - its seems a 'Worldwide' prob with a load of devices, even my Samsung tablet.... has not had any probs since joining in 2018.. til NOW...         this MS0002 error being showen as missing thus will not fully function, otherthan the very last album I selected which, I can repeated play. The only service fm Deezer in past week has been off en on... more Off than on.  Like 'unable to load'... any offerings.!!!

Guitar Hero
Oct 18, 2021 10:13 AM UTC

Please can someone advise when Fitbit Sense devices will be fixed as this has now gone on far too long!

Roadie
Oct 19, 2021 11:15 AM UTC

Still cannot update Fitbit Sense - can you advise when this will be fixed? I’m paying for a service that I cannot use!

Jaime.Deezer
Community Manager
Community Manager
Oct 19, 2021 2:13 PM UTC

@davidno @Peted666 I wish I could have better news, but to the honest and 100% transparent, I am not able to provide an exact date/time for the Fix as it also depends on our partners as we mentioned before.
Thanks for your patience

Roadie
Oct 21, 2021 3:51 PM UTC

Hi, Deezer still not working via my Bose SoundTouch device. It not working for a while now but every month Deezer charges me!! 
When will this fix plz? (Belgium)

Oct 21, 2021 3:54 PM UTC

Hey @josianeide 

Did you use the Bose app to perform the recently released firmware update for the Bose speakers? After that, deezer works again.

Roadie
Oct 21, 2021 7:19 PM UTC

Indeed, just did updates. Working now. Thanks. 
Usually, there is warning telling me I need to perform an update. This time none. 
For now, it’s working 👍 😊

 

Guitar Hero
Oct 22, 2021 8:08 PM UTC

Same problem here.... Unable to connect to Fitbit Sense. I have subscribed with the 3 months promotion but only to work with Sense. I will return to Spotify if you are not able to fix... Sorry

Hitmaker
Oct 23, 2021 11:44 PM UTC

@davidno @Peted666 I wish I could have better news, but to the honest and 100% transparent, I am not able to provide an exact date/time for the Fix as it also depends on our partners as we mentioned before.
Thanks for your patience

Is there anything that we as Fitbit customers can do to help move this along, like contact their customer service and say a few magic words to get them to do their part?