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Samsung TV keeps loading and nothing happens (cannot play My Music)

237 replies
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I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

M

MarekZzzAnswer

Hitmaker

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

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S

shegy

Guitar Hero

Dear all,

Still nothing happens, everything is the same. I have TV Samsung ue50tu8502uxxh_ Crystal UHD 4K. Problems with reproduction_freezing, only 25 songs in favorites etc..Latest version 1.0.25, 12/06/2018. On my other devices everything works fine.

Cheers

Jaime.Deezer

Community Manager

Hi @shegy You are right, we are still working on it. Some issues are still there and we are aware of it.
Our developers are working on a better version which hopefully will improve the User experience in 100%
We appreciate your patience and I hope we can have exciting news in the short term.
Thank you and apologies for all the inconvenience :nerd:

S

shegy

Guitar Hero

Dear all,

Today a tried a new version of Deezer at my Samsung TV. The same think happens, after a few songs the app. just stop, get freeze.

Cheers

E

edgars.sults

Guitar Hero

Same here, tried the new 1.2.9 app and songs still don't play. Come on guys!

Jaime.Deezer

Community Manager

Hi @shegy @edgars.sults I am sorry about that.
Can you please let me know Model and year of your Samsung TV, and provide as much info as you can on how to reproduce the issue?
Thanks

S

shegy

Guitar Hero

Jaime,

I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop.

Cheers

Alfredo.Deezer

Community Manager

Hello @shegy

Thank you for the information provided.

Please check this information, as we are currently experiencing some issues between some devices and Deezer

Sorry for the inconvenience caused.

Thanks

E

edgars.sults

Guitar Hero

Hi @shegy @edgars.sults I am sorry about that.
Can you please let me know Model and year of your Samsung TV, and provide as much info as you can on how to reproduce the issue?
Thanks

For the n’th time…

This is the app version:

This is the TV info:

This is how it looks after I start playing something in the app:

And in case you ask, no, pressing play again doesn’t do anything.

T

TaniO

Roadie

My deezer doesn't want to open on my samsung smart tv. Keeps telling me can't connect to server, try again later. I have deleted app and reinstalled a few times still no luck.

Yula

Deezer Staff

My deezer doesn't want to open on my samsung smart tv. Keeps telling me can't connect to server, try again later. I have deleted app and reinstalled a few times still no luck.

It might still be related to this:

Sorry about it, we are working on it!

(She/her) add your pronouns to your signature!

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