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One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13837 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    July 6, 2021

    It hasn't been fully launched yet, we're almost crossing the line @Miklós Németh @Treemaddog please hang in there a bit longer.

    Thank you for your kind feedback @Raphael.Moriscot, it put a smile on my face :relaxed: what TV model do you have?

    Roadie
    Miklós Németh
    Roadie
    July 6, 2021

    Te model is Samsung UE49KS7000.

      Minimoon
      Rising Star
      Minimoon
      July 8, 2021

      @Rudi 

      Here is my TV model: UE43MU6105K .For my part I have no real error with the application just minor problems.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        July 10, 2021

        Thanks @Raphael.Moriscot we should have info around the launch of our new app very soon, stay tuned! :relaxed:

        Roadie
        robbyx
        Roadie
        August 21, 2021

        Hey, another month has passed and nothing has happened. My model is Samsung UE49KS7502.

        Guitar Hero
        Ian13
        Guitar Hero
        August 21, 2021

        I’m not sure the model of TV is the issue here !

        I have the same Samsung tv as last year & Deezer played fine on it last year in Spain. 
        Previous to that the connection issue was eventually resolved.

        However the connection issue occurred again earlier this year on the same tv in my villa in Spain. Nothing else had changed.

        The response from Deezer was the same this year as last year. “It’s a technical issue that we are sorting out with Samsung & we are nearly there” 

        Todate, many months later. Deezer is still trying to fix this issue & after all this time, inconvenience & no reduction in the monthly fee, the connection  issue still remains. It’s simply not good enough Deezer !

         

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        August 25, 2021

        Hi there @Ian13 @robbyx 

        Thanks for the honest feedback. Appreciated!

        We've been building our new TV app for Samsung for months, from scratch. We're almost ready, so please hang in there a little bit longer :pray_tone2:

        Hitmaker
        MarekZzz
        Hitmaker
        August 27, 2021

        I have't used tv app for a while because of known performance sadness. Today turned it on and my flip flops jump out my feets. New layout nad what is most important works super fast - no delays, long loading stages, even items lists load immediately. There must be nice caching. In a single word - wow! Great work, really. Using this app it's a pleasure now.

        Btw I like device authorizing with a short code instead of basic login

        If I have to stick to anything I can mention 2 wishes:

        - missing audio settings

        - controlling tv app with a phone app would make it awesome to the max. Standard remote control has never been most handy

        Cheers

         

          Guitar Hero
          Ian13
          Guitar Hero
          August 28, 2021

          I’ve just tried to login to Deezer via my Samsung Tv in Spain & it still says after may months of being off line, that “Deezer Server is not Responding”. 
          The app may work via the TV in the UK, will try when I get back next week, but it’s still not working in Spain, just like it didn’t work last year for a few months.

          Unfortunately, now as last year, all we receive from Deeezer is the same bland response that “they have nearly solved the problem”. 
          well after all these months, ,nearly”, is just not good enough, particularly  when we’re still having to pay the monthly subscription in full, with no tv access to Deezer particularly in Spain !

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          September 1, 2021

          Hey @Ian13 

          Sorry about that! We're about to release a new TV app for your Samsung, so please bear with us. It'll be the end of such issues, you'll see. More news to follow this month, I hope!

          Thank you for your support and for your patience @MarekZzz glad you like it :relaxed:

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