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One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13837 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    Rising Star
    CLINTJ
    Rising Star
    June 3, 2021

    Same story month in and month out... Guys get Spotify!

    I moved and it works perfectly. You too wont have to sit on tender hooks waiting month in and month out, whilst paying for a service that does not work.

      Roadie
      tim.beenders
      Roadie
      June 5, 2021

      Since a few months I get the "Deezer server is not responding " error on my Samsung Q80 tv. The app only works for 1 session after reinstalling the app. After I switch off my tv the error reappears. Its a big hassle to reinstall the app every single day. Looking at the topics Deezer has 0 control over this situation making assumptions they cant back up. A topic which drags on for years now says it all. A total disgrace.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        June 7, 2021

        Thanks for the feedback @CLINTJ @tim.beenders 

        Apologies for the experience, once more.

        We'll be launching an update app for LG, Samsung and Hisense very soon. I invite you to test it when that happens. If by that time you don't have an active Deezer subscription, let me know (if you're interested in that, of course) :thumbsup_tone2:

          Guitar Hero
          Nimax
          Guitar Hero
          June 15, 2021

          Thanks for the feedback @CLINTJ @tim.beenders 

          Apologies for the experience, once more.

          We'll be launching an update app for LG, Samsung and Hisense very soon. I invite you to test it when that happens. If by that time you don't have an active Deezer subscription, let me know (if you're interested in that, of course) :thumbsup_tone2:

          How to take part on testing of Samsung App?

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          June 16, 2021

          Hey @Nimax 

          There won't be an early release for testers. However, we're very close to more news around this app so please hang in there a bit longer :relaxed:

          Roadie
          RonG
          Roadie
          June 24, 2021

          Since a few months I get the "Deezer server is not responding " error on my Samsung Q80 tv. The app only works for 1 session after reinstalling the app. After I switch off my tv the error reappears. Its a big hassle to reinstall the app every single day. Looking at the topics Deezer has 0 control over this situation making assumptions they cant back up. A topic which drags on for years now says it all. A total disgrace.

          Same problem here (NL), do you have any solution jet? 

            Rudi
            Ultimate Superstar
            Rudi
            Ultimate Superstar
            June 26, 2021

            Yes @RonG 

            Our brand new app is very close to be launched, please hang in there so that you can trigger the update :wink:

            Thank you for your patience in the meantime!

            Minimoon
            Rising Star
            Minimoon
            July 3, 2021

            I would like to thank the teams in charge of the new Smart TV application (Samsung and others), who are doing a very good job.  A big thumbs up.  There are still small problems to be corrected.  Improvements for the future 👍.  Otherwise I like the app very much.  Big big thanks to you @Rudi  for your patience and for your excellent work.

            See you soon.

              Roadie
              Treemaddog
              Roadie
              July 4, 2021

              Yes @RonG 

              Our brand new app is very close to be launched, please hang in there so that you can trigger the update :wink:

              Thank you for your patience in the meantime!

              So is it ready yet? My Samsung smart tv UE55KS9000 has been reporting that the App has not been able to connect to the Deezer server for some weeks now. 

              This is a repeat of the same issue first reported two years ago which was fixed but has since re-emerged

              Like others I dont like paying for this poor experience

               

              Roadie
              Miklós Németh
              Roadie
              July 5, 2021

              I don’t see any change. It just loading…

              I going to wait until the end of this month and stop pay for nothing.

              Show more replies
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