One Hit Wonder

Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

237 replies
13946 views

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

M

MarekZzzAnswer

Hitmaker

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

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M

Mateusz.Czok

Roadie

Same problem. A few days ago it was ok. What censored happen?

Rudi

Ultimate Superstar

Thanks for adding to the discussion @Mateusz.Czok

In the meantime, please try restarting devices (including network) and requesting a new password for your Deezer account :thumbsup_tone2:

If there's a firmware update available for the TV? Or have you had an update recently?

F

Felipe Caroé

Roadie

I have reinstalled the Deezer app on my Samsung tv like 10 times and it still won’t stop loading. It just won’t open the app. Heeeeelp!

Rudi

Ultimate Superstar

Hey @Felipe Caroé

There haven't been any changes on our side during this reported period - so I wonder if a factory reset could work for you - if Samsung has recently updated the TV's firmware, this could be causing the issue.

Could you please double-check from your side with Samsung? We'll be reporting this further here too, rest assured :thumbsup_tone2:

S

sirocco

Roadie

Hello. I have samsung ue60ks7000u, firmware 1243. The deezer has not been working for more than half a year (when opening, the download is constantly spinning). Deezer version 1.0.25, no newer. Reinstallation did not help, a complete reset of the TV did not help, the TV firmware did not help either.

C

CLINTJ

Rising Star

Still no updates to the 2018 software release to Samsung App. And you say you guys are working on it!!!

I reckon you are waiting for the kinder garden kids to graduate university in 10 to 15 years?

I think you need to fire your current app development team - useless!!!!

Rudi

Ultimate Superstar

Thanks for the constructive feedback @sirocco

As I've mentioned above, we're actually developing a new TV app and we're almost there. Please bear with us a bit longer and the experience will be much improved! :relaxed:

M

MRCOCOSET

Roadie

Hello. when finally this update of the application for samsung. I CANNOT use the app! Samsung 65

ks 8000

S

shegy

Guitar Hero

Dear all,

My Deezer premium.account still not working well at my Samsung TV UE50TU8502UXXH, 8 series(Tizen, T-NKLDEUC-1460,9). All apps and tv softwer are set on auto update. Deezer after a few reproduced songs just stop to playing. I have been tried everything, reinstaling, restarting and nothing changed. All others apps on TV works perfectly. I have Deezer version 1.0.25 updated on 12/6/2018, but I cant update it to the latest version, if it exist.

Cheers,

Aleksandar

Rudi

Ultimate Superstar

We're still waiting for more info from our developers @shegy @MRCOCOSET please stay tuned to the community and in the meantime, apologies for the inconvenience!

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