One Hit Wonder

Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

Forum|Forum|7 years ago
August 4, 2019
237 replies
13837 views

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

Best answer by MarekZzz

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

Show previous replies

S

szcooper2006

Roadie

I have the same problem with my samsung tv for many days. still loading again and again...

Minimoon

Would the new application have been redone? (UI / UX interface) With new things (eg new animations). Would the application be optimized?

Minimoon

?

Rudi

Ultimate Superstar

We haven't got many details at the moment on the looks/interface but we've been told that the app will perform better and will include Deezer common features like Monday Discovery, Sunday Chill, etc. @Raphael.Moriscot @szcooper2006 hang in there, please!

Minimoon

Okay, when would she be available? 😁

Rudi

Ultimate Superstar

Whenever we have more info @Raphael.Moriscot, we'll be sharing it here in the community! But we've been told is coming soon :relaxed:

D

donunus

Roadie

Wow this has been a problem for a while now I guess looking at these comments. I’m a new deezer subscriber and hope the app for samsung works soon because your service is great. I am a deezer Hifi user by the way.

Rudi

Ultimate Superstar

Thanks a lot for the support @donunus

We're working on a new app for the TV, with HiFi enabled too. Hopefully it'll fit in with your model and that Deezer can continue to be great for you! :relaxed:

C

CLINTJ

Rising Star

To say I am disappointed is an understatement. You have advised me a the community that your developers are working on the known Samsung TV app issue for months now. Still nothing is working and whilst we all sit in silence. we are all billed for a service that does not work! Please can you advise all of us an exact date that the app will be repaired by for Samsung TV's?

Rudi

Ultimate Superstar

Hey @CLINTJ

Sorry you feel that way.

There isn't any silence as my replies can be seen above. We've been working on this for a long time, but it's an app for a third-party device, we have partial control over release dates - I trust you understand this.

As soon as we have a launch date, I'll be popping here with the news, rest assured :thumbsup_tone2:

Show more replies

Sign up

Login to the community