Samsung TV keeps loading and nothing happens (cannot play My Music)

Thanks for coming back @CLINTJ 

We're almost ready to release a new TV app update for Samsung TVs @Thijmenplat @CLINTJ. This will be a brand new app, so our team won't be focusing on fixing bugs to the existing one. But testing the new one and polishing it for you instead 

Thank you for your support!

That sounds great, waiting with bated breath 😁 Thanks for the update.

Same issue here. Not related to TV or app update or any change in my environment. It is again your servers blocking this app for no reason.

As for your answer about not fixing old version bugs, may I remind you that actually some of us are paying subscribers!?

My experience with Deezer is SUBSTANTIALLY impacted. This comes on top of your discontinued support for the version of IOS I have on my secondary phone… so now I can only use my professional phone to listen to Deezer… Years pass and I feel really stupid I have chosen Deezer instead of Spotify. 

Hey @BernardC 

We totally get you, apologies for the experience.

What I can assure you is that 2021 is the year we're focusing on reliability and connectivity, especially because of the issues you mentioned. Please bear with us, our investment is focused on improving the performance of the experience when listening to Deezer 

Hi Rudi, do you know when the new app will be available on the iOS store for android devices? 

Hey! @CLINTJ 

Hold on, do you mean the new TV app? If yes, we don’t have an estimate, yes, but it should be very very soon. We need to wait for the manufacturers to give the green lights, for example. I’ll keep you posted!

Yes thanks, am referring to the app for a Samsung TV.

When is this going to be fixed? The last Deezer update was 12/06/2018 (Samsung TV).

Hi

I’ve had enough of it. How many more years to get an app that works?

Today I downloaded Spotify. Looks great. Their app was not compiled in april of 2018. 
I personally couldn’t care less about your fancy features of tomorrow when today I cannot even listen to flow on my TV set because you screwed it up. Is Deezer produced by students in their garage or by a company with after sales?

At least you should automatically offer a discount to people who suffer your delays. 
Really, companies like yours deserve to go bankrupt. Commercial attitude is asking the customers to suffer in silence! And not just once twice already! You can count without my subscription as soon as I have transferred my playlists yo Spotify.

good luck with keeping customers! 

We had a fresh new app produced a few years ago which couldn't be released, so we went back to the drawing board @CLINTJ we're now hopefully a few weeks away from our new release  but I'm still waiting for the launch confirmation.

Apologies for the experience @BernardC but I invite you to check back once we launch the new app. And about the problems with the app, please feel free to discuss it with our Customer Care team if you feel you're due a refund.