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Samsung TV keeps loading and nothing happens (cannot play My Music)

Forum|Forum|7 years ago
August 4, 2019
237 replies
13837 views

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

Best answer by MarekZzz

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:

Hello,

newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

Thank you so much! :sunglasses:

Show previous replies

Rudi

Ultimate Superstar

Hi there @tobi0

Have you tried restarting the TV and your network router? Please hang in there.

We're working on a full update to our TV apps :fingers_crossed_tone2:

T

tobi0

Roadie

Hi there @tobi0

Have you tried restarting the TV and your network router? Please hang in there.

We're working on a full update to our TV apps :fingers_crossed_tone2:

Hi Rudi

Yes there have been multiple restarts of everything (tv/router) and still no luck. Been having this difficulty for over a month now.

Looking forward to the updated TV app

Rudi

Ultimate Superstar

Thanks for your patience @tobi0

Yes, at the moment, there won't be a specific fix for this as we've dedicated development resources to the updates.

But, there might be a firmware update from Samsung that can help you or a factory reset. Have you tried reaching out to them?

C

CLINTJ

Rising Star

Uninstalled my app from the TV and reinstalled it with no joy.

How do I get this app to work again?

M

maxwaldron

Roadie

Have installed and reinstalled to no avail.

Deezer is up todate.

Was working upto a couple of days ago.

Is working on my computer and Roku.

Rudi

Ultimate Superstar

Hey @CLINTJ

At the moment, there's nothing you can do. Our devs have been made aware of this issue, please bear with us!

You can also try looking for firmware updates to the TV, in the meantime. @maxwaldron

C

CLINTJ

Rising Star

Thanks Rudi, did a firmware update on the TV and still no joy.

Now using Spotify trial as a "temporary" measure. Hope they fix it soon…

Rudi

Ultimate Superstar

Thanks for letting me know @CLINTJ

Did the problem happen after the firmware update or before? We'll let our devs know!

C

CLINTJ

Rising Star

Hi Rudi, not exactly sure as my TV does automatic firmware updates. So I don't know if it was a Samsung update that caused the issue or not.

All I know is that it stopped working and simply shows a constant booting up symbol after the white screen whdn trying to open the Deezer app.

Hopefully your developers will fix this soon as I mainly only use my TV to listen to music at home with Deezer.

T

Thijmenplat

Roadie

So my samsung smart TV stopt logging in to deezers re-installing dit not help please help

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