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One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13837 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    Roadie
    Prescotts
    Roadie
    April 17, 2020

    Deezer app on two different samsung TVs gets stuck on the loading symbol

    Help please.

    Previous threads with this problem have not showed how to solve this???

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    April 20, 2020

    Thanks for reaching out @Prescotts, you can still try to restart the devices and your internet router for about 3 mins. Also, check if there are any firmware updates available for the TV. Generally this fixes it, but if it doesn't, there could be more to it and we need to find out :thumbsup_tone2:

    Koffiato
    Roadie
    Koffiato
    Roadie
    April 20, 2020

    For me the app loads, but when I start to play music there is no sound and the seeker just stays at 00:00. Been like this since I bought my TV. Other apps on the iPhone and Xbox work fine. :(


    So I wanted to jump ship to Deezer because of TIDAL's Tizen app is broken. Turns out Deezer is in no way different as I have this issue as well. So far I tried:  1-) Checking updates  2-) Reboot TV, uninstall the app, reboot TV, install the app, reboot TV and then try using it. And any combination of these.   3-) Signing in with my free account or just trying the demo version.   4-) Tried wired or wireless connections.  5-) Rebooting my modem and/or turning it off/on.   6-) Resetting and setting up my modem AND my TV.   7-) Cleaning out app cache/data.  8-) Tried OpenDNS, Google Public DNS, CloudFlare DNS and my IPS's local and remote DNS's.   Like c'mon. TIDAL and Deezer is being ridiculous. It's easy to see why non Hi-Fi peeps prefer Spotify, because it works. It works on a device that Deezer and TIDAL doesn't. I'm immensely disappointed at this.   Please, fix this.

     

    Roadie
    Prescotts
    Roadie
    April 21, 2020

    Thanks for reaching out @Prescotts, you can still try to restart the devices and your internet router for about 3 mins. Also, check if there are any firmware updates available for the TV. Generally this fixes it, but if it doesn't, there could be more to it and we need to find out :thumbsup_tone2:

    Hi Rudi

    Checked both Samsung TVs (Different models) there are no updates due.

    All other streaming services are working correctly and Deezer is working on our phones via WiFi so i dont think its my Router?

     

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      April 22, 2020

      Hi there @Prescotts 

      Thanks for coming back. I'll be passing your feedback to our devs for further investigation :thumbsup_tone2:

      Roadie
      jswernich
      Roadie
      May 13, 2020

      Good day, it seems there have been many issues like this. 

       

      The app does not work on our Samsung tv. It just keeps loading. We have updated tv firmware. We cannot uninstall app - we don't have the option. We have reinstalled it. 

       

      Nothing seems to work. It is highly frustrating. 

       

      Please advise how this can be fixed. I emailed someone from Deezer and they sent a rwsponse telling me to unistall from my phone....please note that the trouble is on the app on the tv. 

      Rockstar
      Kevin Deezer
      Rockstar
      May 14, 2020

      Hello @jswernich, can you log into your Deezer account on a computer, go to Account settings > My apps, then uninstall the app corresponding to your TV, and finally try to connect again to Deezer on your Samsung TV?

      Let me know how it goes!

      https://www.deezer.com/en/profile/3421485864
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      May 16, 2020

      Hi there @BernardC 

      Thanks a lot for coming to us with such detailed feedback - I'll be passing it on to our devs.

      The app is still supported but these issues won't be fixed at the moment - we'll be looking to update the app in the future. So for the time being, do you have any Chromecast enabled device to cast from your phone with our Deezer mobile app?

      Hitmaker
      MarekZzzAnswer
      Hitmaker
      May 23, 2020

      Hi there @MarekZzz and all,

      Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


      Hello,

      newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

      Thank you so much! :sunglasses:

        Pia.Deezer
        Ultimate Superstar
        Pia.Deezer
        Ultimate Superstar
        May 25, 2020

        Hi @MarekZzz we’re glad to hear so :sunglasses:  Thank you for reporting this - it might help other users, too.

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