Samsung TV keeps loading and nothing happens (cannot play My Music)

I have exactly the same in my ue557002t. Everything updated, despite this app forever loads when  clicking on menu elements. Few months ago everything worked fine.

Identyfying issue shouldn’t be so diffuclt right?

Take released dezeer version for samsung tizen tv, check api calls and compare with server logs :/ possible error codes or response duration tracking user agents are quite easy. Having those data goes to blame app changes and plans to bring some fixes. 8 months for such critical bug shows how tv distributions are important. Maybe it’s time to stop payinh and find other app.

Hi there @MarekZzz and all,

Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding 

I can not access my music on my Samsung UE55MU7040 television. It keeps on going with this loading screen. I can only acces the home page; only showing music I do not want to listen… ever.

Still works great in my iPhone. Although slightly slower loading these Days.

I might consider making a switch to spotify.

Hello @Maantje247, thank you for the honest feedback and sorry that you are experiencing those issues with your Samsung TV  I understand that you are not satisfied. We are aware of the issues with Samsung TV and forwarding all your feedback to our teams at Deezer so that it can be hopefully fixed.

Have a nice day 

Is there an issue with the Deezer Apo for Samsung TV?  I tried to reset the tv to factory settings of the TV twice. But at all times, I am able to sign in but that the only thing that I could do. It just loads.... Until I am forced to close the app.

I removed  other apps but it is still not working. I have a Deezer Hifi account and my TV is last year's model of giant QLED so I could say it is fairly new. I was away from home for a month and I just realized its not working now.

Same for me. I have a Samsung ue55nu8050 from 2017. When I start the app it keeps loading. I deleted the app and installed the app again but nothing works.

Morning, for the past 2 days the Deezer app on our Samsung TV model UA55M6000, with Deezer version 1.0.25, uninstalled and reinstalled is not working. It opens past the loading screen into the music homepage, but the homepage is blank except for the menu options and it hangs in this screen. 

All other streaming services working fine on the TV, and Deezer is working on phones and computers. It just wont work on the TV. 

Help

Same here. Its been a week for me doing all the restartings, resettings and version checks. All is updated, but the app on tv is very very dissapointing. It works 2 out of 10 times. That is a very poor statistic, dont say the service exists if it only works 20% of the time. 

Now I am resorting to playing on my phone. 

I have read all the threads. And all I see is excuses and blame shifting. No one has the answer, not deezer or samsung. And for me its not a new issue. Been on deezer for over 2 years and in that 2 years deezer on the tv only worked 20% of the time if I had to be generous.

Good morning

Same here on Samsung UE55HU7100. It get stuck on the start up page. Deezer works well on all the other devices. 

Please Deezer move on and get fnd the solution!

Have a nice day

gfdreyer

Hi there @gfdreyer @SalomeM @bubbleduncan @Jiro1 @Maico 

Thank you all for reporting this. It could be that this issue has returned. Have you had any firmware updates recently?

Please let me know so that I can pass this info to our developers