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One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13837 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    zevekar
    Rising Star
    zevekar
    Rising Star
    January 14, 2020

    Dear Rudi/Team,

    please provide current status of the issue? I think we can know it for 4 months already on the issue? What have been done? What resolve planned time? Did you contact Samsung, or issue on your side? Please provide updates on the status, solution plan, current status nest steps & prognoses …

     

    ЯZ
    Guitar Hero
    edgars.sults
    Guitar Hero
    February 6, 2020

    For me the app loads, but when I start to play music there is no sound and the seeker just stays at 00:00. Been like this since I bought my TV. Other apps on the iPhone and Xbox work fine. :(

      Guitar Hero
      edgars.sults
      Guitar Hero
      February 6, 2020

      For me the app loads, but when I start to play music there is no sound and the seeker just stays at 00:00. Been like this since I bought my TV. Other apps on the iPhone and Xbox work fine. :(

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      February 8, 2020

      Hi @edgars.sults 

      Thanks for reaching out. Yes, the Samsung TV app doesn't work as we expected :disappointed_relieved:  we've had some challenges on this and other TV apps during the course of last year, so we're focusing on getting it sorted this year. It'll take a bit of time, but we'll keep our community updated. Thank you for your support and for your patience :pray_tone2:

      Roadie
      Mateusz Jarza
      Roadie
      February 9, 2020

      My music is not loading on samsung tv app

      Guitar Hero
      FraGmA
      Guitar Hero
      February 11, 2020

      If I go to My music while playing music in the Samsung TV Deezer app an hour glass is presented rotating but it does nothing for around 1 to 2 mins. I can then not escape or select any other option, the app becomes stuck/frozen. The same problem is happening if I go to the Popular menu. Another freeze of the app without any functionality. It seems to be trying to pull data and finding none. Again this bug is specific to a Samsung Smart Tv app. Thank you.

      Guitar Hero
      FraGmA
      Guitar Hero
      February 11, 2020

      Even the home button causes an hour glass to spin and it’s taking forever to do anything. I thought this worked yesterday. Frustrating. I have read threads regarding other problems that suggest updating/reinstalling the app. I have only recently installed this app as a new user but I will try this and report back.

      Guitar Hero
      FraGmA
      Guitar Hero
      February 11, 2020

      No ability to reinstall the app as far as I can tell. Only move it from home screen then add back. Back to square one :/

      One Hit Wonder
      Fabrizio.Lenzi
      One Hit Wonder
      March 6, 2020

      Thanks for the video 🙂 And did you also go through all the steps I mentioned before?

      1) Access your TV Smart Hub by clicking the « Smart Hub » button on your TV remote.
      2) Access the Samsung « Apps » section
      3) Find the Deezer app
      4) Select the Deezer app
      Click on your TV remote for 2 seconds the button « Ok » / « Select », while focusing the Deezer app icon.

      The Deezer app options will open.

      5) Access to the Deezer app options
      You will see a new Deezer app version « 3.008 ».

      To update your app, follow these steps :
      • First, « un-install » the Deezer app.
      • Once un-installed, install it again.
      • Restart your TV and start your freshly updated app

      I just need to ask you all these question so that our devs have more details :)


      i did that but still dont work

      A couple of months ago, I had almost the same problem (when clicking on “my music” the app enters into a never ending black screen with white circle in the middle). But after a lot of mail exchanges with the deezer help, the were not able to solve it, dispite the app was working perfectly for months before …. So I stayed with no answers and with the idea that the help from deezer technical help is very poor

      Rob Igo
      Ultimate Superstar
      Rob Igo
      The OG
      March 6, 2020

      Hi @Fabrizio.Lenzi 

       

      I believe that an update for the app is being worked on however I don't think it’s anywhere close to being finished (a long way off) unfortunately.

      I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
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