Samsung Multiroom App Feedback: login and other issues

Forum|Forum|7 years ago
January 11, 2019
230 replies
9922 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

Best answer by Gazturner

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.

Show previous replies

A

Arhu

Guitar Hero

It's likely to be on our side @Arhu but it's early to tell, our teams are looking into this, please hang in there!

Can I be honest. I really got frustrated, so bought a sonos system but then I saw how nicely and elegantly Spotify connect really works compared to being forced to use the sonos app....

I returned the sonos speakers (the sound quality of the sonos one was really inferior to my wam750s too)

Rudi

Ultimate Superstar

We're actually working on two Sonos projects at the moment @Arhu and one of them is to add the same connectivity support to it (without the Sonos app).

Thanks for your honest feedback, super appreciated :relaxed:

S

Samanthat1

Roadie

Hi I've read all of this thread going back 2 years. My husband and I are devastated as we can't play our premium deezer on any of our Samsung multiroom WAM speakers, only on our Samsung soundboard. Looks like I will have to cancel my Deezer account then, very disappointing. Can't believe this issue can't be resolved. We like many others have tried everything, repeatedly, to no avail.

Rudi

Ultimate Superstar

It's a partnership @Samanthat1 apologies for the way you feel, I wish there could be a way forward!

We're preparing our platform for better integrations in the near future. So I hope you can still support us until then :fingers_crossed_tone2: