Samsung Multiroom App Feedback: login and other issues

Forum|Forum|7 years ago
January 11, 2019
230 replies
9922 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

Best answer by Gazturner

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.

Show previous replies

Yula

Deezer Staff

Hey @potestus if you can’t delete Deezer, then follow all the other steps and skip that one! Let us know if it helps.

(She/her) add your pronouns to your signature!

Yula

Deezer Staff

Same problem, I cant play deezer on multiroom. Username or password incorrect but it's not. Getting really angry !!!!

hey, sorry to hear this, would you mind also trying these steps, please?

Log out of Deezer on all devices it might be logged in
Get a new password for your account on this link
Delete Deezer from the Samsung Multiroom app (if possible)
Turn off your device for 1-2 minutes
Turn it back on
Add Deezer to the Samsung Multiroom app
Login with your new password

(She/her) add your pronouns to your signature!

P

potestus

Guitar Hero

As we've said before the Deezer app is built in I can't be deleted.

Yula

Deezer Staff

As we've said before the Deezer app is built in I can't be deleted.

Ok, please still log out change password and log back in, just don’t delete the app if you can’t, but follow the other steps.

(She/her) add your pronouns to your signature!

P

potestus

Guitar Hero

Did all that still not working? The all devices thing is interesting.. how do you know. TVs etc.

T

Tony Smith

Rising Star

I have this problem too! I had to change my Deezer password and now can’t log in on my Samsung multiroom speaker. Is there any news on the better app integration that was mentioned in a post 10 months ago? I’ve tried all the suggestions listed in the thread but still not working.

E