Guitar Hero

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Samsung Multiroom App Feedback: login and other issues

Forum|Forum|7 years ago
January 11, 2019
230 replies
9922 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

Best answer by Gazturner

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.

Show previous replies

R

roget.portner

Roadie

Any news here?

Rudi

Ultimate Superstar

Hey @roget.portner

Thanks for asking. No updates so far.

We've been unable to move forward with Samsung on the improvement of this integration.

The good news is that we're developing better connectivity for our own app this year. So please stay tuned to the community for updates! :relaxed:

K

Kierran

Roadie

Yet again Deezer and Samsung multiroom are not talking to each other. Playback fails and when you attempt to reset it claims password/username incorrect then reverts to the previously signed in account.

Can Samsung and Deezer start communicating to ensure these issues don't occur annually? Spotify does not have the same issues...

Rudi

Ultimate Superstar

Hi there @Kierran

Thanks for the feedback, apologies for the experience. Please see above :thumbsup_tone2:

T

t1no

Guitar Hero

Looks like the problem is back again for me. Was working until yesterday. Fails to connect complaining of no internet when there plainly is as other services work just fine. Once signed out it's impossible to log back into my Deezer account.

Rudi

Ultimate Superstar

Thanks for letting us know @t1no your feedback has been forwarded to our devs here :thumbsup_tone2:

A

Arhu

Guitar Hero

I just got the deezer trial. Really I want to quit spotify because they’ll never fix the missing dislike button bug but I can't if this doesn't get resolved

edit: looks like samsung has completely abandoned the multiroom speaker line :(

Rudi

Ultimate Superstar

Sorry to hear about that @Arhu

We can only work with 3rd parties if their devices are capable and availability to develop something further is there.

I'll forward your feedback on. In the meantime, have a nice weekend!

A

Arhu

Guitar Hero

Looks like the problem is back again for me. Was working until yesterday. Fails to connect complaining of no internet when there plainly is as other services work just fine. Once signed out it's impossible to log back into my Deezer account.

Do you know what changed, was it an update from deezer because samsung haven't updated the multiroom app or firmware in ages

I just tried installing an older version of deezer and the multiroom app from around February, neither worked

Rudi

Ultimate Superstar

It's likely to be on our side @Arhu but it's early to tell, our teams are looking into this, please hang in there!

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