Samsung Multiroom App Feedback: login and other issues

I really hope that you work this out. My patience with you guys are like close to zero now. But if you solve this you are a hero Rafael!   

This is not too good reviews on deezer. I have already signed up with Spotify but still holding onto my deezer account, hooing you will find a solution soonest

@Rafael. would be nice if we get some more information with regards to this issue. What is the current status? When is expected to be fixed? What is Deezer doing to guarantee stability going forward etc? Financially, will there be any compensation for not delivering as promised from either Samsung or Deezer? Why don´t the CEO of Deezer send out an e-mail to all subscribers apologizing for this and explain things? 

And who of you still believes after several months of no progress, that this issue is ever getting fixed?

Like my earlier respond still no solution, cause it isn't working. When will a new release be announced to solve this authentication issue? 

​Any news on that?

What have you done in the meantime?

Months/years ago someone posted this (sounds valid):

So, I’ve just recently encountered the ID login error, now coming up without fail, making it impossible to use on my Samsung K950 soundbar. This is a bummer of note, as I used to use it to play FLAC’s from Deezer. I can still use bluetooth, but the quality is absolutely abysmal.

I’ve gone through all the loops of uninstalling, re-installing, rebooting & resetting all devices involved, as well as the password itself to no avail.

I did some more digging, and it turns out the Multiroom app doesn’t connect to Deezer (or any of the other integrations) itself. Instead, it simply sends instructions to the soundbar, which is meant to connect to Deezer. Thus, all the connection logic sits on the soundbar (which actually runs an Express HTTP server), and not in the app.

I used some packet capturing to inspect the flow of request/responses between the app and soundbar while trying to login to Deezer, and noticed that the error message that we get (incorrect ID/password) is probably not correct.

The response that the soundbar sends back to the app when I get the error is the following:

<?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
 <cpname>Deezer</cpname>
 <timestamp>2020-05-07T22:33:43Z</timestamp>
 <errmessage>No connection to Internet, please check it.</errmessage>
 <errcode>71</errcode>
 <category isroot="1"></category>
 <category_localized></category_localized>
 <root>Playlist Picks</root>
 <root_index>2</root_index>
 <root_localized>Playlist Picks</root_localized>
</response>

As you can see, the actual error message is “No connection to Internet, please check it.”, so it doesn’t seem like it even got as far as submitting the login credentials to Deezer.

What is odd, is that the soundbar definitely does have internet connectivity, as it can stream from TuneIn perfectly. Maybe that error message is also bugged.

I was going to say that this could hint towards a Deezer problem (maybe the authentication hostname was changed, or something to do with SSL certs).

But then I tried Tidal and also got the same error on the surface. The underlying response was a bit different though:

<?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
 <errmessage></errmessage>
 <errcode>50</errcode>
 <cpname>Tidal HiFi</cpname>
 <category isroot="1"></category>
 <root>New</root>
</response>

Since both Tidal and Deezer attempts result in the same surface level error, I think we can at least assume that the “ID or password is incorrect” message is some kind of generic catch all error message, and not necessarily a reflection of the validity of the provided login credentials.

All in all, this doesn’t solve the problem, but it does indicate that if the issue is on Samsung’s side, it isn’t in the Multiroom app, but rather in the speaker firmware itself.

If it is really a connectivity issue, that could explain why the error is sporadic for some people. It could potentially be some service that doesn’t always start up properly which is needed to facilitate communication Deezer.

For Deezer people, can you provide the authentication endpoint that the Samsung firmware is meant to hit?

​

So keep us updated, please.

Hi there @BlackRaven667 @Claus Hansen @maxelia @ermosh @leeuw23 

Firstly, apologies for the shortcomings of the service. Info and feedback gathered here in the community get forwarded to our devs, who then contact Samsung counterparts to inform them of what's going on - with this, our devs also offer support to Samsung, as they use our public API - but ultimately, Samsung is the one with the tools and permissions to fix our integration within their product. In other words, your feedback is essential, but there's only so much we can do on our side in order to improve this for you.

We'll keep the updates coming as soon as we hear back 

Situation is really unacceptable !

“Press:  July 2018 – Samsung Electronics Co. announced the addition of Deezer High Fidelity Lossless Audio on select Samsung soundbars and wireless speakers. As of today, music fans and audiophiles can stream music and listen to tracks the way it was originally intended.”

Two years later and the system is completely broken. I have not been able to listen to any music for months.  You would expect close relationship within this partnership between on R&D and Customer Support and that happy customers are valued by both companies.

Very, very disappointing from both !

Already unsubscribed. More than a year and still no fix to be seen. Maybe subscribe again if they get this multiroom/deezer problem. 

Really sorry to hear that @heille1221 @Bosmaneelco 

But we completely agreed with you on this. If it serves of consolation, our big focus for 2021 is to address issues with connectivity, including this one. We want to focus less on new features and actually make the apps more robust and reliable. Please check back in the new year, we hope to give you a better streaming service