Guitar Hero

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Samsung Multiroom App Feedback: login and other issues

Forum|Forum|7 years ago
January 11, 2019
230 replies
9922 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

Best answer by Gazturner

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.

Show previous replies

E

Emma1975

Rising Star

The only reason why I keep reading this thread is to find out if it ever gets fixed.

My money is on that it won’t.

B

BlackRaven667

Guitar Hero

Another 20 days on a topic that’s a problem for such a long time - and still not a single solution or pro-active feedback.

T

t1no

Guitar Hero

Looks like this is not going to get fixed and Samsung support for Deezer in their Multiroom app will not work again. It's a shame because Deezer usually has had good support on different platforms. I'm also on a free Spotify trial now as a result of this debacle ... no issues so far.

T

t1no

Guitar Hero

Well, believe it or not it is now working again!!!!!

My Samsung R3 has now connected again to Deezer. Finally!!!!!

Not sure whether Samsung or Deezer sorted it out ... but thanks.

Ripperoo

Rising Star

Well, believe it or not it is now working again!!!!!

My Samsung R3 has now connected again to Deezer. Finally!!!!!

Not sure whether Samsung or Deezer sorted it out ... but thanks.

Just tried mine and it logs in now.

Yet the playlist issue that some user were suffering from persists! :frowning2:

Rudi

Ultimate Superstar

Thank you for the feedback @t1no @Ripperoo I'll report it on.

One step at a time and we'll get these issues sorted. You deserve much more from us :v_tone2:

D

Dolo

Roadie

Unfortunately it doesn’t work with my WAM 6500 (R6), although I can log in with my soundbar MS750.

The issue is not fixed.

L

leeuw23

Guitar Hero

doesn't work on my systems as well.

So I still think, this will never get fixed. Anyways, my Premium subscription is cancelled and I am happy with Spotify. Deezer, you lost me as paying customer because of this.

M

maxelia

Guitar Hero

This problem still is here! My Deezer account has been useless for a year now? French crap, and Samsung Asian crap. I will also go to Spotify and buy Sonos! Stupid!!

Rafael.

Ultimate Superstar

Hi @maxelia, Samsung development teams are currently working on a fix. are now aware of this issue and they are working to fix it soon. We'll keep you informed for any update.

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