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Gr1ppa
Guitar Hero
January 11, 2019
Answered

Samsung Multiroom App Feedback: login and other issues

  • January 11, 2019
  • 230 replies
  • 9922 views
Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers
Best answer by Gazturner

Hello Gary,

 

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

 

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

 

I hope you will be able to enjoy your music without any issue as soon as possible.

 

Kind regards,

 

Andrei 

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

 

Feel free to contact the above email.... The more the merrier. 

230 replies

Show previous replies
Guitar Hero
Blomman
Guitar Hero
June 6, 2020

Deezer is there any solution on the Samsung Multiroom app or should we give up and go to Spotify?

Guitar Hero
leeuw23
Guitar Hero
June 7, 2020

Guys, let's face the ugly truth. Neither Samsung nor Deezer gives a shit about solving this issue. I'm pretty sure, this will never get fixed.

There are two things I have done:

1. Changing from Deezer to Spotify to get the speakers working again. And to be honest, I really like Spotify 😊

2. I will never ever again spend a single penny on Samsung products again. I also keep everyone I know telling about my bad experience with Samsung and advice them to not buy from them. 

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    June 9, 2020

    Thanks, @Ripperoo and all for your patience and feedback. We're working on getting this clarified with Samsung. Please accept our apologies for any inconvenience caused :v_tone2:

    Rising Star
    Raun
    Rising Star
    June 10, 2020

    Thanks, @Ripperoo and all for your patience and feedback. We're working on getting this clarified with Samsung. Please accept our apologies for any inconvenience caused :v_tone2:

    Rudi please stop these shit messages…. Sorry for my french…

    You are the community manager and you should open the right doors for all of us frustrated users of Deezer/Samsung. But you haven’t or done anything at all to help us out. - Quite like the playlist problem…

    It really sucks!!

      Rising Star
      chrisjennings
      Rising Star
      June 11, 2020

      Thanks, @Ripperoo and all for your patience and feedback. We're working on getting this clarified with Samsung. Please accept our apologies for any inconvenience caused :v_tone2:

      Hi Rudi,

      when can we expect progress? right now we need two things:

      1. A confirmation that a fix will be implemented
      2. A commitment to an acceptable  timeline for the fix

      given that neither product has significantly changed, this should be an easy fix - I.e. reverse the code change that broke this.

        Rising Star
        Emma1975
        Rising Star
        June 11, 2020

        Somehow I can’t see this as ever being fixed.

        Samsung aren’t bothered and Deezer are just plain stupid for thinking they are.

        This is why I’ve now switched to Spotify.

          Roadie
          Stuart Monkton
          Roadie
          June 12, 2020

          Well still no fix, so Deezer cancelled and switched to Spotify

          Rising Star
          chrisjennings
          Rising Star
          June 12, 2020

          Well still no fix, so Deezer cancelled and switched to Spotify

          Don’t blame you. Spotify appear to be working on a HIFI option which would tempt me to switch completely (I’m currently on a 3 month free trial of Spotify).

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          June 13, 2020

          Sorry to hear that @Raun - I've been just relaying the progress that has been communicated to me. And doing the same from here to them, the doors are wide open and I read all of your comments. I'm genuinely sorry for the upset.

          This situation has been escalated to a higher level here as well, quite some time ago, so we're just waiting to hear more the same way that you do.

           

          In the meantime and separate to this issue, we're working on improving our own API for existing and future integrations.

          Guitar Hero
          Blomman
          Guitar Hero
          June 15, 2020

          Rudi will you find a solution or do I have to go to Spotify as well?

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