Samsung Multiroom App Feedback: login and other issues

Yes I tried accessing via the Soundbar and it worked. It would great if between Deezer and Samsung if they could fix this - if it works with the Soundbar then it can’t be “unfixable”.

Thanks for figuring this out anyway! It’s a work around but does mean we can’t use the Soundbar for the TV while blasting out S Club Seven, Slipknot etc  on the Multiroom system.

I imagine there are a number of people who don’t have a Samsung Soundbar and can’t use this approach.

All my equipment is Multiroom soundbars and nothing have changed. - Nothing works with Deezer….

Jag kan inte logga in på Samsung Multiroom appen den säger att min mejladress eller lösenord är fel. Jag har inte skrivit fel och jag har gjort det ni rekommenderar med byta lösenord och avinstallera. Detta fel har varit i över en månad, jag har varit i kontakt med både Deezer och Samsung utan någon förklaring.

Ska jag kasta mina högtalare och gå till Spotify? Vill inte det.

//Daniel

Over on the Samsung Community forum, a user “JaneD” had been in direct contact with Samsung Tech Support and they told her:

“I’ve been told by Tech Support today that Deezer is no longer supported via the Multiroom App. This appears to be Samsung's solution to mine and other users problems with accessing Deezer via the App. They haven't chosen to tell any of us and Deezer still appears within the choice of Apps. I'm told it will be removed when they next update Multiroom. As of last week Deezer didn't know they were being ditched“.

Anyone from Deezer care to comment on whether the Samsung Tech support are 100% correct?

Ripperoo, can you give us the link to the Samsung Community about this issue?

For me it gives no meaning if Samsung “only” shuts down Deezer within the Multiroom app….. Still Deezer is the only Music streamer there is supported in the Samsung newer speakers with the Smartthings app?

Yeah, sure Raun!

I actually meant to do that, but forgot!

The “ Audio & Video” forum is HERE!

The specific thread, started by “JaneD” is HERE!

It could be the Samsung Tech has it all wrong and was just fobbing off “JaneD” as they had no clue what she was on about.

That’s why it would be nice for the Deezer representative here to either confirm or deny this is the case.

I’ve no doubt “JaneD” explained the issue clearly to Samsung but some so called “Tech Support” are utterly clueless.

Some of them know less about the issues than the user sometimes because the user has spent a lot of time doing their own research, before contacting first line “Tech Support”, who, having no first hand experience with the tech in question, read from a script and default to just telling the user to reboot everything!

I just don’t think tech support realise that some people are clever enough to figure most things out and only get in touch with them as a last resort after everything else has failed and rebooted everything five times already.

Same problem here. And similar to user irond13 further up in this thread, I was also able to see the actual error “No connection to Internet, please check it.” that is thrown out by the speaker itself (as opposed to the ‘ID or password incorrect’ message shown in the app)

Since the speaker can connect to the internet just fine, the issue really does seem to be with the authentication endpoint used by the speaker to sign-in to Deezer.

Since the firmware on the speaker hasn’t changed since 2018, whatever change that broke the authentication has to have been made by Deezer. (I know it has nothing to do with the multi-room app. The app only passes on the username and password to the speaker which does the actual sign-on)

Either Deezer has changed something without informing Samsung devs or Samsung has not bothered to release a firmware upgrade to keep up with Deezer’s changes!