Samsung Multiroom App Feedback: login and other issues

Please ignore my last post as I’ve only just seen the one above from Andrei.

Thanks for sharing with us @Gazturner this is something I've been trying to explain to you all, glad it's going to be solved 

Let’s hope this happens soon as I am not happy with carrying on paying for something I can’t use.

I have signed-up a trial with Spotify in order to test Multiroom with another music provider and it works great. I hope that Samsung’s reply to Gazturner’s latest post comes to fruition soon - if not, I now have plan B. I will also send Samsung an email expressing my frustration with the Deezer issue.

Sorry to say. - But Rudi you are the community manager and this means that it should not be Gazturner, there should provide all of us frustraded Deezer customers with this kind of informations. - It should have been you!?

And still, lets wait and see. We must not have to high hopes. We must not forget that the playlist issue is still not fixed in over 2 years by now and you should have provided Samsung with the frustration of all the Deezer customers there isn’t could use Deezer playlist in the Multiroom app. And still it isn’t work.

totally agree with you. it is ways too early to call that “good news”. Based on the experience with thr playlist bug, I really doubt this will ever get fixed again.

Hi there @Raun @leeuw23 

Thanks for coming back and for your honesty.

As I mentioned previously, this is a 3rd party app, not developed by us. As a Deezer community manager, I actually provided the best advice I could - users contacted Samsung directly, who then took ownership of the problem 

Also, I have noticed by observing this and other related topics, that this issue "comes and goes" without any sign of changes made on our side. The API is ours, so if Samsung ever needs anything from us in order to improve their app, I can assure you they know how to get in touch 

As of our app, that's the only ones we can answer for. Thanks for your understanding 

Rudi I would not describe what I’m really thinking about your message, but I can say it’s not positive…

Of course, you should provide us with a directly contact to your collaborators - in this case Samsung “Multiroom”, when “your” customers have problems to play “your” music….. Please understand, that I do not ask Deezer to solve the problems. But SURELY you should help us further to get the right help…… We are many there have contacted Samsung at all kinds of ways, without any help at all…. Now Gazturner give us opportunity to a directly mailing address and thank you for that Gazturner… But stil you should have provided it to us. - This can not be discussed, that is a fact!

Hi all,

Latest here, heard nothing back from Samsung..... 

The app seems to work flawlessly, until I try to play anything. 

Logs in OK, can access play list, favourites, albums, everything. Then when I push the button to play, after whirling around for a bit, it tells me I have no Internet connection. 

BTW, 

I appreciate that the man from deezer lays the blame entirely with Samsung, but I get no feeling that deezer is pushing Samsung to resolve this on our behalfs. After all we are paying deezer!

Cheers all