Samsung Multiroom App Feedback: login and other issues

Thank you very much Gazturner and Raun for all your efforts and for keeping us updated on the latest news! I guess there will be many other readers who do not (actively) post here but very much appreciate your actions.

I have experienced the same flaw in the multiroom app since a few weeks. Since then I have read all the postings here, and this latest news is not very hopeful, unfortunately. (In my case, my Deezer subscription is a fixed component of my 2-year t-mobile subscription which expires in September 2021, so untill then I will pay the monthly Deezer subscription fee. A wise lesson for me: I better should have payed a somewhat higher subscription fee for a flexible subscription that allows for cancelling whenever you want.)

Luckily for me, my 20 year old son who lives on its own helped me out by adding me to his spotify family subscription :-)

I then observed that the spotify app connects with my Samsung R3 speakers in a fundamentally different way than the multiroom app does for Deezer. Instead of loggin in to spotify from within the multiroom app (as is the case for Deezer) it redirects you to the spotify app, and the spotify app then connects with the Samsung devices (which have been identified in the multiroom app) via wifi. I am not a developer, but imho this seems to be the key to the solution and it is the Deezer development team which should take care of it.

@Rudi : can you please take this suggestion to the Deezer development team? Just ask them if they can learn from the way the spotify app connects with the Samsung multiroom devices,  thus offering a way to eliminate the dependecy on Samsung multiroom's  log in procedure. Thanks in advance!

I’ve just had an email from Spotify saying that I can have 3 months free if I join up.

Time’s ticking Deezer.

This is the reply I got from Deezer 

So it appeares thay my service provider in South Africa is responsible for all the Deezer problems around the world! 

Rhat is a pathetic reply from Deezer support.

Hi there @Gazturner @Gaston @Raun 

Thanks for the feedback. Apologies if you misunderstood my intentions - of course we notify Samsung about this and other issues 

We're on the same side as you, to be entirely honest. We have pushed Samsung about this every single time someone here posts a bug on their apps. I personally created several bug reports about this for over 1 year. You can see this in the pages of this and other threads. It's always forwarded to them and it isn't about blame, but ownership. Perhaps my own frustration of a community manager that wants to help more but has his hands tied took over my previous reply 

But that's all we can do really. Gather all the feedback and info from you, create a report using our internal systems and contacting the devs responsible for this API integration. Then all of it is forwarded to Samsung, the developers of the app.

By the way, our API is available for any developer who wishes to integrate Deezer within their system. For more info, please see here 

Hi @GaynorJ I believe my colleague Esther was referring to Samsung.

Hey @Emma1975 we're unable to fix an app which isn't developed by us, only our API. But your feedback is surely appreciated and will be forwarded to the relevant teams here at Deezer.

 <?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
 <cpname>Deezer</cpname>
 <timestamp>2020-05-07T22:33:43Z</timestamp>
 <errmessage>No connection to Internet, please check it.</errmessage>
 <errcode>71</errcode>
 <category isroot="1"></category>
 <category_localized></category_localized>
 <root>Playlist Picks</root>
 <root_index>2</root_index>
 <root_localized>Playlist Picks</root_localized>
</response>

 <?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
 <errmessage></errmessage>
 <errcode>50</errcode>
 <cpname>Tidal HiFi</cpname>
 <category isroot="1"></category>
 <root>New</root>
</response>

This is probably the most helpful post here. Anyone from Deezer got into this? And since you cooperated with Samsung when they sold there multiroom speakers it is not only Samsung's problem. Please try to solve that problem, I cannot use Deezer anymore with any of my multiroom speakers at the moment.

I’m really sorry to hear this Gazturner…. No answer here either….

I wonder how high Deezer and Samsung laugh at us…. Like the playlist issue, - this will most likely ends up with another “never ending story”…
 

The only solution I can come up with. Is that we stick together and find a way to force Samsung to help us out….. Deezer have proven that they are incompetent and to no use at all….

I would not tell anyone what they should do in this case. But please understand that we never have a chance if we not stick together and we will never being taken seriously by Samsung as a single user..

And yes, we can all take the easy way and switch to another music stream provider, But after my opinion it’s only a matter of time, before the others providers been shut off also and the entire Multiroom app being shut down..

Please have in mind what I say earlier….. The only music stream provider there is in Samsung new speaker is “DEEZER”…. There are no Spotify, no Tidal and no Youtube etc….. Only Deezer!!!…. That smells far away….

Hi all, 

Please all take to Samsung and deezer on twitter and facebook.

Samsung tried to blame corvid 19! 

Let's keep them focused on this problem. 

Wich twitter channel you posting them, then I will follow you

I’ve signed up for a free trial of Spotify and it works very well with Samsung’s Multiroom app, however Deezer has HiFi so if they can collaborate with Samsung to fix the issue I’ll stay with Deezer.

Shame as I’ve enjoyed the Deezer experience so far but having several unusable Samsung Multiroom speakers in the house will prompt me to switch to Spotify (I might try Tidal although it could have a similar issue to Deezer).

Deezer, you need to move quickly on this. Perhaps a quick fix is needed and a longer term fix is to look at how Spotify do it?