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Samsung Multiroom App Feedback: login and other issues

Forum|Forum|7 years ago
January 11, 2019
230 replies
9922 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

Best answer by Gazturner

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.

Show previous replies

T

Tecoma

Guitar Hero

I can now log into Deezer on the app but when I try to play something I get the message no connection to internet.

Same here

I am still unable to log into Deezer via the app…..

Hitmaker

Hitmaker

Hitmaker

Hitmaker

1st picture is Favourites, 2nd is an Album, 3rd is a play list (which has now stopped working). Also shows message "internal sever problem".

Apart from playlists, which for me has always been hit N miss, everything else is working🤞.

BTW, I'm using a Samsung mobile running android 10 if that's relevant.

R

Raun

Rising Star

Thank you Gazturner…

It’s really strange, but fortunately it’s works for you..

M

markiemark310588

Guitar Hero

I finally get a reply in my topic from Rudi saying that there is an update about this issue in this thread but i cant see any fixes or updates by Deezer in this thread

Also tried the same reinstalling but still no succes.

G

GazturnerAnswer

Hitmaker

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.