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Samsung Multiroom App Feedback: login and other issues

Forum|Forum|7 years ago
January 11, 2019
230 replies
9922 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

Best answer by Gazturner

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.

Show previous replies

M

Mn6msl

Roadie

Exact same issue here.
Cant login to deezer.

Tried all the proposed solutions.
Nothing works.

Started acting up on us 3-4 days ago.

I have the same problem (May 2020)

K

Karkin

Roadie

Hi all, mine is still not working either. I’ve been speaking to Deezer support on twitter and tried their suggestions of logging out on all devices from Deezer, reset password and log back in. Now it’s worse I can’t access at all it says ID or password incorrect. Yet I can access ok on Deezer app. So must be a samsung MultiRoom app problem. I’m going to cancel my Deezer subscription tonight as it’s been weeks with no fix. This pretty much means my Samsung R speakers are useless. So disappointed and frustrated. Will try Samsung twitter support but not holding my breath for a fix!

G

GaynorJ

Guitar Hero

Same issue here. Problem occurred when I changed from Samsung J7 (android 9) to Samsung A71 (android 10). No problem over last 4 years but the multiroom system is now useless with Deezer but still works great with Tunein. Tried all the standard recommendations - reinstalling, restarting, etc - from Deezer but nothing works. I am sure this is fixable, it just needs some motivation from Deezer and Samsung which is glaringly missing. Looks like the only option for me is to try Spotify.

G

Gazturner

Hitmaker

This is mad,

Back up and all working this morning.

Wonder how long this time? Anyone else got it back yet.....

E

Emma1975

Rising Star

I thought the TV soundbar worked anyway.

G

Gazturner

Hitmaker

Hi Emma,

Not just using TV Soundbar, the group was centred on that.

Whole group is still working at the moment....

Fingers crossed it will stay that way.

E

Emma1975

Rising Star

That looks nothing like my multiroom app.

R

Raun

Rising Star

Gazturner…

Could you please go into Deezer and choose something music inside the Deezer….

The screenshot you have taken is from the overall menu, where you can choose what provider you want use….. This is no problem for all of us…..
Could you please take a screenshot at the music you hear inside Deezer

E

Emma1975

Rising Star

I can now log into Deezer on the app but when I try to play something I get the message no connection to internet.