Skip to main content
Guitar Hero
Gr1ppa
Guitar Hero
January 11, 2019
Answered

Samsung Multiroom App Feedback: login and other issues

  • January 11, 2019
  • 230 replies
  • 9922 views
Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers
Best answer by Gazturner

Hello Gary,

 

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

 

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

 

I hope you will be able to enjoy your music without any issue as soon as possible.

 

Kind regards,

 

Andrei 

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

 

Feel free to contact the above email.... The more the merrier. 

230 replies

Show previous replies
Hitmaker
Gazturner
Hitmaker
May 15, 2020

Even the playlists work. 

Try reinstalling everything..... 

 

Worth a try? 

 

 

    Rising Star
    Raun
    Rising Star
    May 15, 2020

    OMG Gazturner…. This is great news!!

    But like Ruediger it’s not working for me either….

    Because I have a very big system with many speakers and devices with the app. I will awaite to hopefully hear some more who can get it to work, before I reset all my equipment.

    Really hope you not the only one ;-)

    Rising Star
    Emma1975
    Rising Star
    May 15, 2020

    Not working for me either.

    Guitar Hero
    leeuw23
    Guitar Hero
    May 15, 2020

    negative here. Wasn’t able to get it working after reinstalling the app. I am now using Spotify and it works very well. I guess the change back to Deezer is becoming more unrealistic every day.

      Guitar Hero
      Helgiftw
      Guitar Hero
      May 15, 2020

      Negative confirmed. Tried to reinstall with clean all data of the app. No result(

        Rising Star
        Emma1975
        Rising Star
        May 16, 2020

        The silence from Deezer is deafening.

        I think they have given up. 

          Guitar Hero
          Tecoma
          Guitar Hero
          May 17, 2020

          Negative from my side as well…….

            Rising Star
            Raun
            Rising Star
            May 17, 2020

            Sorry to say. - But I’m still very scared that Samsung is about to phase out Multiroom…. The app doesn't support the newer smart home devices and apps…. 

            But is it alright?…. No absolutely not!…. The Multiroom app is from 2014 and after many small problems, the first serious problem was the Playlist issue from 2018 (was never repaired) and since april 2020 we cannot use the app for Deezer anymore….. The last speakers Samsung sends on the market and there is supported by the Multiroom app is from 2017!…. This cannot be right and cannot be legal at all….

             

              Hitmaker
              Gazturner
              Hitmaker
              May 17, 2020

               

              Hitmaker
              Gazturner
              Hitmaker
              May 17, 2020

              I'm back! 

              Started again... Last fine for a couple of days, and now won't log in again. 

               

              Show more replies
              TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement