Music playback just keeps stuttering, halting randomly, tried Hifi and HQ same problem. Sometimes the problem goes away for a few days, and then randomly starts happening again. My internet connection is plenty fast (900Mbps down, 250Mpbs up). Same thing on mobile internet. Same thing is happening in all all browsers, in windows and android app. Maybe deezer is throttling the bandwidth? I need help, i really like deezer, but this is off-putting.
Browser: Firefox 129.0 (64-bit) OS: Windows 11
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Haven’t seen this issue here. And I’m using Android and the browser.
Even on my Sonos device I don’t have this.
But do other users experience this or not?
How long is this happening?
I play a random track sometimes it downloads the whole track instantly, but sometimes it doesn’t download the whole thing, just small chuncks.
As you can see on this screenshot, when the song is ending soon the next track is already donwloaded, but sometimes its not, so the playback stops or stutters.
Edit: weird thing, when im on a track that stops playback, i close firefox, 5 seconds later i open it again and play the same track that didnt play, now it instantly downloads the whole thing. But this is also random.
I just can’t understand why this is happening to you and (so far) nobody else has reported this.
Hi @Alfredo.Deezer: is this something that you have been seeing elsewhere?
I also contacted my ISP about potential service restrictions. They told me that they dont have any restrictions.
Maybe there is a problem with the local Deezer CDN close to my location (im located in Hungary), because the same exact problem is happening with Tidal, however Apple Music has no problems whatsoever.
Still an issue, contacted support several times, but no real help.
I can see it clearly, that Deezer is stuttering (or buffering).
Haven’t had this before, like I wrote.
What kind of advice support did give you?
Support advices so far:
Your Windows System is up to date.
Your Antivirus software is not blocking/limiting Deezer in any way.
The energy-saving option for Deezer is deactivated.
Deezer is installed in the default location (not moved manually).
Should you still have issues, please provide me with the following details:
Windows version and build ID (Settings -> System -> About -> Windows specifications)
Screenshot of energy saving options (Settings -> System -> Battery)
Check which Deezer Version is installed
Antivirus software you are using
Audio and graphic adapter driver dates and adapter names
The last reply was about sending the video, waiting for response.
Hi @co5oos! Thank you for all the details you shared and thanks to @awesomemac for the help.
@co5oos, could you please confirm if you're still experiencing the same issue? I’d like to share it with our developers.
Hey @Leonídia.Deezer !
I’m still experiencing the issue, it’s very random. Sometimes it’s working fine for a few days, and then it just starts randomly again.
It’s happening here as well. Spotify has no such problems. When deezer does that I change to spotify and it works flawlessly.
@voyager: Are you also using the Firefox browser (with or without Windows11)?
It is windows 11 and the official deezer app, latest version...
Hello @voyager @co5oos with the most recent desktop app 6.0.270 we got some great feedback that some issues have been tackled.
Do you still experience the issues reported on this thread?
If you are, please try to share a video and confirm the OS version of the system and Deezer version installed.
Also, please give it a try on the web to check if you can reproduce the same experience.
Let us know which browser and version you used.
@Leonídia.Deezer
Sorry for the late comment. I’ve stopped experiencing the problem about a month ago. Streaming is rock solid since then.
@Leonídia.Deezer nope, music still stops from time-to-time during streaming songs with 6.0.270 client as well. windows version is 22631.4602 (23H2), just updating to 24H2, I will let you know afterwards..trying the web client now...
