One Hit Wonder

Answered

Music stops after a one or few songs

137 replies
11386 views

When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

RudiAnswer

Ultimate Superstar

Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.

RudiAnswer

Ultimate Superstar

Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.

S

Sebastian Ukleja

Roadie

I just started to use Dezer Desktop App and have also the same problem which is really annoying. Free account

Rudi

Ultimate Superstar

Hi there @Sebastian Ukleja

Can you please reinstall the app?

E

Ellie Sifakis

Roadie

Hi,

I have been experiencing a similar problem. I'll be listening to a track and then it will cut out, come back and then stop all together. I will go on the app and the app will close.
I pay for Deezer premium and use the app.
I have cleared the cache and restarted my phone. I am reluctant to uninstall and re install incase I lose everything.

Please can you advise.

Many thanks in advance.

Rafael.

Ultimate Superstar

Hi,

I have been experiencing a similar problem. I'll be listening to a track and then it will cut out, come back and then stop all together. I will go on the app and the app will close.
I pay for Deezer premium and use the app.
I have cleared the cache and restarted my phone. I am reluctant to uninstall and re install incase I lose everything.

Please can you advise.

Many thanks in advance.

Hi Ellie, please increase the smart cache and let me know if it helps! Go to the settings > app > and increase the smart cache.
If it doesn't work, please reinstall the app. You will lose your downloads, but will not lose any playlist/favorites as long as you login using the same email and password.

L

LutherRosie

Roadie

I hae a Mac OS 10.14.5. Every time I use a bluetooth speaker, about 30 ft from the MAC, and I set an album to play on Deezer, the speaker cuts out after the first or second song. It did a little better when I used FLOW. I have reinstalled twice in the last few weeks. If this can't be fixed I will have to drop my membership.

Rafael.

Ultimate Superstar

I hae a Mac OS 10.14.5. Every time I use a bluetooth speaker, about 30 ft from the MAC, and I set an album to play on Deezer, the speaker cuts out after the first or second song. It did a little better when I used FLOW. I have reinstalled twice in the last few weeks. If this can't be fixed I will have to drop my membership.

Hi there, not sure if this isn't something with Deezer, probably something with the bluetooth connection... please reinstall the app and reset everything, including your wifi, and see if it gets better!

C

caiobayer

Guitar Hero

I am having the same problem here, and it started today. I already changed passwords, deleteded all data and cache, uninstalled and erased all the devices, and still, I am not able to listen to it witjout this interruption. Please, what can you do?

Rudi

Ultimate Superstar

Hi there @caiobayer

Could you tell me which device and OS do you have? And what's the app version? I'll try to help you further.

T

T-Mobile_Klant76

Roadie

same wit deezer app on ios.. :-((((

its since a few days i think.

iphone 6s

ios 13.3

battery 66%

battery energy saving modus off

battery max capacity 100%

deezer app version: 8.3.1(8.3.1.0)

increased smar cache from 12.74GB to 15.48GB on advise in earlier post. => still music stops.

app restarted => still music stops.

Windows app (on windows 10 pro) works fine.

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