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One Hit Wonder
eydis
One Hit Wonder
Dec 12, 2018 7:16 AM UTC
Answered

Fitbit - problems to connect with Deezer

The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi
    Rob Igo
    Rob IgoAnswer
    The OG
    Apr 3, 2019 10:27 AM UTC
    Hi @Kristaps

    with fitbit only the master account holder on the family account (not the profiles) can add it to their fitbit.

    Have a read of these guides:-

    Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

    and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067

    any problems please let us know 🙂
    I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
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    Roadie
    izzyxjohnson
    Roadie
    Jun 30, 2020 2:06 PM UTC

    I’ve tried to troubleshooting tips and my deezer still gets stuck at 0% syncing :(. Checked WiFi and it’s connected, unlinked and relinked account. Turned off both devices, turned off and on Bluetooth. 

     

     

      Rob Igo
      Ultimate Superstar
      Rob Igo
      The OG
      Jun 30, 2020 2:31 PM UTC

      Hi @izzyxjohnson 

       

      I’d contact Fitbit support as sounds like a Fitbit error / fault.

       

      is it new / has it worked before?

      I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
        Guitar Hero
        jyoxall
        Guitar Hero
        Nov 15, 2020 10:28 AM UTC

        I encountered the issue with my fitbit not recognising my deezer account. Long story short, it was because i had deezer family and both me and 1 other family member both had it on fitbit. I had to get the other fitbit app disabled. 

        My point is this......i pay more for deezer premium features so my family can enjoy deezer. Yet those members cant have it on their fitbits? Surely there is a way to allow account access on more than 1 fitbit?

          Rob Igo
          Ultimate Superstar
          Rob Igo
          The OG
          Nov 16, 2020 11:33 AM UTC

          Hi @jyoxall 

          you can.  You can change your family members so they have their own log in details (own email address) - that way you should both be able to have it on your fitbits!

           

          Have a read of this it should help: - 

           

          I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
            Guitar Hero
            jyoxall
            Guitar Hero
            Nov 16, 2020 11:47 AM UTC

            Excellent @Rob Igo  I'll swop the accounts to independent accounts. 

            Many thanks

              Roadie
              Helmick.Melissa
              Roadie
              Dec 9, 2020 4:19 AM UTC

              I’ve tried to troubleshooting tips and my deezer still gets stuck at 0% syncing :(. Checked WiFi and it’s connected, unlinked and relinked account. Turned off both devices, turned off and on Bluetooth. 

               

               

              All of this is happening to me too! 😑😫

              Rob Igo
              Ultimate Superstar
              Rob Igo
              The OG
              Dec 9, 2020 10:21 AM UTC

              HI @Helmick.Melissa 

               

              did you try my tips at the very top of the page?

               

               

              I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
                Roadie
                1c3
                Roadie
                May 10, 2021 2:06 AM UTC

                Seems to get stuck on redirecting to Fitbit app, on rare occasion when it does send me to Fitbit app I just get error. Watch still has go to fitbit.com/Deezer and enter code.

                Please help!

                 Watch is the sense.

                Rudi
                Ultimate Superstar
                Rudi
                Ultimate Superstar
                May 11, 2021 11:57 AM UTC

                Hey @1c3 

                Thanks for reaching out.

                Could you please have a lot above, in this thread, to see if anything helps? Keep us posted!

                Guitar Hero
                Lindager
                Guitar Hero
                Oct 10, 2021 8:58 PM UTC

                I’m on the 3 month premium trial.  When I try to sync Deezer with Ionic, it says “preparing for music download” and on the Ionic it says “sync in progress” but always 0% then just quits and says no music on your device.  I’ve followed the steps in several instruction guides, turned Bluetooth on and off, re-installed the fitbit app on my phone, removed and re-added the tracker, tried different wifi networks, etc.  I’m running latest firmware, latest app, latest iOS.  It just doesn’t work.  Any other suggestions?

                I have the same problem for morethan a week now.

                It used to work good for a long time

                I have a fitbit sense and deezer premium for more than a year

                 

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