Fitbit - problems to connect with Deezer

Hello @Lindager 

We are sorry to hear that.

If your FitBit was working fine recently, then the problem can be related to this security certificate issue on Deezer.

Sorry for the inconvenience caused.

Thanks.

Thanks for the reply

My fitbit sense is  not an old device, it is a couple of monds old

I hope the problem is solved soon

@Alfredo. is there any estimate time when the security certificate issue will be resolved in regards to the Fitbit Sense?  Like @Lindager , I also have a Fitbit Sense that is not syncing music anymore.

Can I please ask the same question, regarding these issues?

I have even gone to the extent of purchasing a brand new Fitbit Versa 3,

But I still can't sync my music from deezer onto watch.

Please help, I have deleted and reinstalled, Fitbit app and Deezer.

Tried logging on from a different phone and laptop. But still won't work?

There surely must be a fix for this issue soon?

Thanks in advance for any help.

I have a Fitbit sense as well and I can’t download my music from deezer. I have done all the trouble shooting steps and even called the help desk. Still no good. What is the issue? This watch cost to much money for it not to work!

I also have the same issue. I have a fitbit versa. Deezer premium account.

deezer stopped syncing with my fitbit Versa 2 weeks ako.

i have done all possible fitbit trouble shooting.

1. Unlink and re- link deezer with fitbit
2. factory reset fitbit
3. Uninstall and re install of both fitbit and deezer apps

i can link  link the deezer account but when i try to sync after adding a playlist, it would go as far as indicate syncing in fitbit at 0% but it never progresses even if left the whole night connected via charger, wifi and bluetooth

HELP!

otherwise, ill drop my deezer premium because it becomes useless with my fitbit, and thats the only reason why i subscribed to premium

Hey @Geekmode.Boy @Ross1775 @GazJohn009 
The problem is still related to the Global Security issue.
Have you contacted Fitbit support for an update already?
Apologies for the inconvenience
Thanks

Yes. No update has been sent.

Yes. No update and still not syncing

Hi, is Deezer working for you on Fitbit yet? I cancelled my subscription while the syncing problems persisted but would like to restart if it’s working again. Thanks!