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One Hit Wonder
Mar 18, 2018 10:07 PM UTC

Echo Dot (Alexa) - Deezer is not currently supported in your region

After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region"

In the same WIFI I can use Dezeer in my mobile, without restrictions.

This region restriction in Dezeer in only for the Alexa app?

38 replies

Guitar Hero
Oct 24, 2018 12:18 PM UTC
Hi
Amazon have already told me my account is a UK account.
Thanks
Mark
Anja
Deezer Staff
Deezer Staff
Oct 25, 2018 3:01 PM UTC
Hi
Amazon have already told me my account is a UK account.
Thanks
Mark


Hi Mark, just checking with the team to see if that's something we need to change on our side or if this is a regional restriction on their side. I'll get back to you once I know more.
Anja
Deezer Staff
Deezer Staff
Oct 25, 2018 3:13 PM UTC
And I've already got news 🙂 So we're not currently available on the Channel Islands on Alexa, but the team told me that they will work on that now and it should be available to you very very soon 🙂 We'll keep you posted @Mark B
Guitar Hero
Oct 25, 2018 3:22 PM UTC
Great news.
Many thanks.
Regards
Mark.
Roadie
Dec 25, 2018 10:10 AM UTC
I live 500m from France in Switzerland.
Amazon account in France.
Deezer account for whole family working everywhere including on Fitbit.

But Alexa Deezer, no way.

In fact Alexa is full crap in Switzerland despite the fact that I followed all Amazon rules.. (account in France for French)

It's ridiculous, it reminds me the 80s when all countries was protecting their own custom taxes and laws.

When will that be fixed?

Thank you
Rafael.
Ultimate Superstar
Ultimate Superstar
Dec 27, 2018 8:52 PM UTC
I live 500m from France in Switzerland.
Amazon account in France.
Deezer account for whole family working everywhere including on Fitbit.

But Alexa Deezer, no way.

In fact Alexa is full crap in Switzerland despite the fact that I followed all Amazon rules.. (account in France for French)

It's ridiculous, it reminds me the 80s when all countries was protecting their own custom taxes and laws.

When will that be fixed?

Thank you


Sorry, I'm not understand... what is the issue exaclity? If you are in a country that Alexa does not support Deezer, there is no much we can do from here, but pass the feedback on to our devs... 😉
Guitar Hero
Dec 29, 2018 11:13 AM UTC
i don't understand i live in the UAE (Dubai) and alexa works here and Deezer works here, but why not together?
Rafael.
Ultimate Superstar
Ultimate Superstar
Jan 2, 2019 4:36 PM UTC
there is no partnership with Deezer/Alexa there yet...
Roadie
Apr 19, 2019 4:21 PM UTC
I'm in Trinidad and Tobago, i know we will never get this service but I'm gonna comment just to find out.
Guitar Hero
Nov 24, 2019 8:03 PM UTC

Please can you tell me when alwxa deezer support will be live in dubai??????