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One Hit Wonder
March 18, 2018

Echo Dot (Alexa) - Deezer is not currently supported in your region

  • March 18, 2018
  • 38 replies
  • 9136 views
After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region"

In the same WIFI I can use Dezeer in my mobile, without restrictions.

This region restriction in Dezeer in only for the Alexa app?

38 replies

Guitar Hero
November 25, 2019

Please can you tell me when alwxa deezer support will be live in dubai??????

it is supported but Alexa isn’t, but there is a work around, if you change your location on Amazon then you can use Deezer, alexa, and sonos, all in the region seamlessly. the only down side is if you then ask alexa about weather or traffic it wont know via your location services.  

Rudi
Ultimate Superstar
Ultimate Superstar
November 26, 2019

Hey @Umar 

@Ashrose has a point. You might want to try that out.

Roadie
May 17, 2022

3 years on and this is still an issue.  What does Deezer plan to do about this, if ever?

jirikovoego
Hitmaker
Hitmaker
June 8, 2024

I used the Deezer with Alexa for years with no problem, but this morning I got “Deezer is not supported in your region”. I live in Czechia. Can some Deezer staff check it?

GropplerZorn
Superuser
Superuser
June 8, 2024

I used the Deezer with Alexa for years with no problem, but this morning I got “Deezer is not supported in your region”. I live in Czechia. Can some Deezer staff check it?

what troubleshooting steps have you already taken?

here is the support page: https://support.deezer.com/hc/en-gb/articles/115005965745-Deezer-On-Amazon-Alexa#available_countries

Czechia does not show as an available country.

Deezer Legend
jirikovoego
Hitmaker
Hitmaker
June 8, 2024

Hi @GropplerZorn, if you checked old version of this page, Czechia was mentioned there. I’ve never been informed by Deezer about any changes. Anyway, a week ago everything worked fine.

I’m not able to re-add it, because You are not eligible to enable this skill due to geographical restrictions. BTW, Spotify’s one has the same message, but works.

My question for Deezer staff: Is this some temporary issue, or it’s correct?

GropplerZorn
Superuser
Superuser
June 13, 2024

Hey there @jirikovoego 

I was able to confirm that the current support page is accurate, and that Alexa for Deezer is available in Australia, Brazil, Canada, France, Germany, Italy, Mexico, Spain, the United Kingdom, and the United States.

Other subscribers, as you’ve seen above in this thread, have used workarounds such as changing their skills region to a supported country to be able to use Alexa for Deezer.

Best of luck.

Deezer Legend
jirikovoego
Hitmaker
Hitmaker
June 21, 2024

Thanks for confirmation. 

We don't have:

Alexa access

Local music editor

Important podcast in my language are missing

No radio stations in Deezer

But pay the same price as other users. Little bit unfair seems to me 🤔