Deezer Xbox App crashing

Thanks for reporting it @virileboy please see above for more info!

Hi all! 

I have had so many issues lately with Deezer to the point where it's getting so frustrating it ruins all the fun and I find myself even avoiding my Xbox. 

A month ago...I had issues with the app crashing. When opening it, it would load the screen then restart. 

Would randomly skip tracks or stop playback out of nowhere. 

NOW, for the last hour and a half the app keeps crushing over and over again! I tried everything, nothing works. 

What's going on? 

Hey @filiiiiiip 

So sorry to hear about your experience. We've been working on an updated version of our app for a while now, so hopefully we'll have good news for you.

In the meantime, I'd be grateful if you could give me the version you have installed right now. I also moved your comments here so that you're kept up-to-date with any progress from our side 

Hi Rudy, do you have ETA new Deezer xbox update?

Hey @jirikovoego 

Thanks for asking. Not yet, but because you asked, I chased for more info.

I know the next three months will see our teams focusing a great deal on fixing bugs, rather than building features. So it's all on the plans.

I'll let you know once I get a proper response 

Xbox app still keeps crashing. It has been really long this keeps happening. app is up tot date. Might switch because of this

This is my experience few days ago:

I started Xbox Deezer App and saw message “Update in progress” and nothing else. I tried uninstall the app, but I wasn’t able to install again - failed.

Restarted the xbox, tried install again, but on first run saw blinking splash screen and then the Deezer App disappeared from Xbox. I tried it again, but failed again.

After few reboots of xbox I was able to make success installation and run the app without crash. It’s totaly magic. I don’t like it :(

BTW: First fresh start is failing - the home screen doesn’t load. I must close the App and rerun.

We don't like it either @jirikovoego thanks for reporting and letting us know @Fr4nzie 

We have an update planned for the Xbox app but I'm also waiting for more details - as soon as I have them, I'll be sharing with you 

Hi there guys,

Just a quick heads up regarding the app on Xbox. It seems you have had issues on the Xbox for about a year plus now and seems that as yet, no-one seems inclined to do anything about at Deezer. I have been getting the same issues with the app crashing, losing the quick interface and being unable to ay most things other than flow. In light of this, I will not be extending my service with you guys. The ides of paying for something generally implies you receive a service for your payment. Sadly, it seems the Xbox community are a side project no-one is interested in. Back to Spotify I go.

Sorry to hear that @Bloodynoc it's sad to see you go.

The Xbox app has updates planned, in which our teams are working on. But it's also the same team in charge of other features like partnerships and integrations - we're unable to deliver everything at the same time, to things take a bit of time before release, definitely more than what we'd expect.

Your feedback is duly noted