Deezer Xbox App crashing

Will we get higher bit rates like tidal for example? In tidal we have master tracks with bitrates that are higher than cd quality will we ever get this on the Deezer Xbox app?

Maybe, but that needs to be coming for our catalogue first @cainer-1 

Please vote:

I have read all the messages for the year about the problem on the Xbox and one thing is clear to me, nothing has changed in a year. The application for Xbox with reduced functionality and contains a lot of bugs, and Rudy promised that everything will be fixed soon and continues to promise for more than a year. I am a developer myself (SWIFT), all this is fixed by one day of work for the developer. Make edits to the code, add some features, and test before the release. If another developer has to work on this, then it is easy to re-write such a simple application in a week, even if you take frequent breaks for coffee and cookies and are constantly distracted by communicating with colleagues about football. I have no excuse for your inaction. Spotify is not your competitor here. Everything works like a clock for him, both on the Xbox and on the Apple Watch, a full-fledged application, and not a stub like yours. There is no one delaying the elimination of problems, everything is solved immediately. I'm sorry for this negative experience with Deezer, I was hoping that you would improve, I sent you a detailed report on the problems I identified to support, but now I understand that it was all useless. You Rudy will probably promise to fix everything again (I understand you, this is your job), and maybe it will even happen, but the question is when? How many more years must pass? More than a year has passed since the first appeals to Deezer!!!

UPD: I understand that Deezer has a problem because of finances. There is no money to hire developers at least in India to write a normal application for Xbox. Most likely, until the extra money appears, everything will look the same.

Thank you @Скаваротти, you sad something from my mind. I know - Deezer, small, independent, be fair for artists… But I pay my money for you! And quality of service is not good :(

It’s not about the Deezer App only. The same about desktop app, important podcasts missing, local playlist missing too.

I’m still thinking why should I stay or move to green one.

Our Xbox update is a bit delayed, that's true @jirikovoego @Скаваротти but it'll come before the end of this year. And we totally get your point, we just need a bit more patience.

If you think about streaming companies, especially Deezer, you pay a considerable sum every month and you're right - but don't forget that majority of what you pay goes to the labels. With what Deezer has at the end of the day, we always put our users first. Guaranteed.

I like the Deezer project and that's why I behave like this. If you, Rudy, are also worried about this good project, do not let it degrade. Together we will help him to be interesting and useful. Remind internal departments about problem areas that need improvement. Problems need to be eliminated, not hushed up, and it's a pity that everything rests on financing. Move them, remind them periodically, please. Personally, I'm ready to wait a little longer, even close my eyes to this creepy, outdated UI. For example, the design of the button in the form that is used in your applications is outdated in 2014. I don't say anything about bugs at all. It sometimes hurts me to look at what I use, but when I turn on the sound, it changes everything. Annoyance is replaced by a smile. Once again, I ask you, move them there, please.

Hi there, so I'm guessing this is still a problem as I've linked my deezer to my xbox this evening the app crashes and stops playing music a matter of minutes into a track. 

Here's exactly what happened. 

Launched a track from my loved tracks list. 

Moved over to the game pass screen to browse for what I'm installing next. 

Music stops. Go and relaunch app start Music again.

Go back to browsing game pass. 

Repeat the same steps once again. Rapidly lose patience with it and check the forums. 

Is this a known problem?

Is there a fix for this?

Is something in development to remedy this problem? (Hopefully with speed behind it.) 

Xbox is up to date checked before posting on this thread. 

Cheers. 

Hi @Meldrumis I am sorry to hear that and to confirm that there are still issues going on that should be fixed with our new Xbox update.
I don’t have an ETA yet but our devs are working as fast as they can to deliver this in the following months.
We really appreciate your patience and I hope I can have news for all Xbox users soon.
Apologies for all the inconvenience.

More than a year and all we get is empty excuses. That is unacceptable. The app is simply unplayable on Xbox. Never tried Spotify before (got Deezer since 2016) and guess what? It's awesome on Xbox. You should take this broken app out of Microsoft Store, at least people wouldn't waste their time trying.

Thanks for your honest feedback @Estevão Leal I know it has been a long time and users expect things to improve faster. We are indeed working in a new Xbox update to fix different issues. I don’t have an ETA but I will update everyone in the Community when this update is ready.
Thanks for all your patience