Deezer not working on Fitbit: unexpected error occurred

Just bought a versa 3 today, not only was I let down to find out I couldn't play spotify offline but now after subscribing to Deezer instead I am also getting the error “Uh Oh! There was a problem reaching the server. Please try again later.” when I try to connect to it over the fitbit app, the are comments here from weeks ago with the same issue, how has this still not been fixed within the space of weeks? Where is the urgency? This is surely not such a complex issue to resolve from your side that users have not been able to play music for week

Got the same issue 😢

Same problem here too - with my old

Ionic (that I thought was on its way out, has had other problems too) and new versa (received today). I have spent hours over the last few weeks trying to get them synced and tried all the advice given with no joy. I’m training for a big race and need music on my runs and hate having to carry my phone. 
We are paying money out in good faith for both Fitbits and Deezer so it’s really disappointing that you haven’t found a resolution yet. This has been ongoing for weeks now so surely something must have been done about it?? 
 

My Versa 3 is doing the same thing

I have the same issue! very frustrating... 

I want to connect my account on deezer with my fitbit versa 3. Unfortunately i can’t do that, i can’t access the settings for deezer on the fitbit app because there is a problem. Can you help me? 

Hey @Vickylking @L&G @monkeymark @Kevin Connolly @Jess Nelmes @Rebecca Schifferle @Kaitlin Perry @Andrea Biancardi 

Thank you for your patience while we work on sorting this out! Once I've got an update, I'll let you know!

Smae here… bought Sense today, in Italy Google Assistant hasn’t been activated, now I see that I can’t even use Deezer… connection problem… try later… Really?! Please, solve this as soon as possible, or this watch will have to be trashed and Deezer changed with another music provider.

So basically I’m having this problem. I have tried to download music to my fit bit versa 2 through Deezer and it have worked before, and now I am experiencing this issue. Every time I click onto manage my music, this error keeps popping up, “ uh oh, there was a problem reaching the server”. This blocks me from accessing my music and downloading more. I’ve tried to contact the fit bit support team and they are saying that this just might be a Deezer issue with Fitbit. Can someone reach out to me, I did everything from resetting my Fitbit to deleting everything and nothing worked.

Hi @Timurthepro 

I believe this is an ongoing recent problem between Deezer and Fitbit (search this community and also the Fitbit community and you’ll see other threads).  

Fingers crossed it will be fixed soon :) (at least you know it’s not just yours not sync’ing).