One Hit Wonder

Answered

Deezer not working on Fitbit: unexpected error occurred

Forum|Forum|6 years ago
October 27, 2019
124 replies
5261 views

I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

Best answer by Karl Cross

Hey @Karl Cross

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

Show previous replies

DrEvil

Rockstar

Try contacting via this link @Vickylking

I'm not a medical doctor, please don't contact me if you're on a plane and need help. For all other enquiries contact the surgery.

DrEvil

Rockstar

Also worth asking if you can try it on another phone, just in case it's not a general problem.

I'm not a medical doctor, please don't contact me if you're on a plane and need help. For all other enquiries contact the surgery.

H

helloDCO

Roadie

I'm having the same issue, looks like there was never really a fix. Time to pick up a Garmin and go back to Spotify.

Rudi

Ultimate Superstar

I'm really sorry, on behalf of Deezer, for the inconvenience you've been experiencing @J Oakley @valenzine and all. We're working on sorting the situation out :pray_tone2:

V

Vickylking

Guitar Hero

Just got new fitbit. Subscribed to deezer premium so I can listen to music while running. Put the activation code in so I can pair but keeps coming up with server error message. Please confirm this is an issue from your end and is in the process of being resolved as I am getting frustrated trying to pair my devices. Turning both my phone and fitbit off a numerous of times and thinking I'm doing something wrong. TIA.

Rudi

Ultimate Superstar

Hey @Vickylking

We're working to get this sorted ASAP. Like I mentioned above, we're sorry for the inconvenience.

Stay tuned and very soon you'll be getting those tunes in your Fitbit :relaxed:

V

Vickylking

Guitar Hero

Hey @Vickylking

We're working to get this sorted ASAP. Like I mentioned above, we're sorry for the inconvenience.

Stay tuned and very soon you'll be getting those tunes in your Fitbit :relaxed:

This seems like a long standing issue that has been going on for a while now. Are you any closer to getting this issue fixed because at the moment you are advertising functionality that you don't have which is unacceptable. With the price tag that comes with the fitbit you expect these things to work. As I can see in previous posts people are returning their fitbit and cancelling their deezer subscription. I am not far behind them unless this issue is resolved!!

J

Jess Nelmes

Roadie

Same issue here. I get as far as logging in on the phone and it opens the fitbit app, then I get the uh oh message.

R

Rebecca Schifferle

Roadie

Hi have been using Deezer on Fitbit with no issues until today. It keep saying unexpected error occurred try again later. I have had the same message for 12 hours. Now there is not music available on Watchnon Deezer and can’t sync new playlist even on force.

R

Rebecca Schifferle

Roadie

Same issue here. Is it any closer to being sorted?

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