One Hit Wonder

Answered

Deezer not working on Fitbit: unexpected error occurred

Forum|Forum|6 years ago
October 27, 2019
124 replies
5261 views

I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

Best answer by Karl Cross

Hey @Karl Cross

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

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T

Timurthepro

Guitar Hero

Thank You! Do you know the estimated time it will take to fix?

Rob Igo

The OG

sorry I don’t, others are waiting, check the Fitbit community you might find more information

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

R

Rocked24

Roadie

I just got my Fitbit Sense 2 days ago and am experiencing the same issue. Hopefully it will be resolved soon.

W

White260

Roadie

Same issue with the ionic… unexpected error...can’t connect to server ….seems to be a recurring issue. for several months. Pease fix ASAP was one of the reasons I bought the dang watch. The easy answer is always we are working on it….seems more like an excuse than a fix… if you’re gonna offer this app then make sure it works. Frustrated. Thanks

A

Asyeha

Roadie

I got my fitbit versa 3 yesterday. And I’ve got the same problem. Have been trying everything. Could cry out of frustration right now..

Rudi

Ultimate Superstar

Hi there @Asyeha @White260 @Rocked24 @Dalgorn @Timurthepro

I've moved your comments here so that you're kept updated on the progress of this issue. Thank you for your patience, we're still investigating it.

V

valenzine

Guitar Hero

It's been two weeks.

I'm starting to think this won't ever get fixed. Time to start eyeing other smartwatches and music services.

T

Timurthepro

Guitar Hero

yeah seems like it, I might get the new oneplus smartwatch coming out in a few days.

V

valenzine

Guitar Hero

yeah seems like it, I might get the new oneplus smartwatch coming out in a few days.

Actually, I was thinking about exactly the same thing. I'm sure it will work with Spotify ;)

M

monkeymark

Guitar Hero

Hi there @Asyeha @White260 @Rocked24 @Dalgorn @Timurthepro

I've moved your comments here so that you're kept updated on the progress of this issue. Thank you for your patience, we're still investigating it.

Whos keeping people updated? All I'm seeing is grouping of people with the issue. What's the latest? Do you know what the issue is? What's the next steps to fix?

This has been a long time now. What's the priority of the issue? Others have pointed out that the main reason for getting Deezer was to use it with their Fitbit...

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