Deezer not working on Fitbit: unexpected error occurred

Hi @JP Clark 

Sorry to hear that. We're working on sorting this out.

Hey @danjschu 

Good shout for subscribing. Thank you for reporting it. I'll update this topic once we've made progress.

In the meantime, please keep me posted as well 

Same issues as other people, shame as I like my Fitbit but disappointed I can’t get Deezer to work properly on the watch 

Thanks for reporting it @Wease25 we're full-on working on this, which also affects other devices. Please hang in there and keep in touch with us, so that you're up-to-date with our progress 

Hi @Rudi -- Just an update on my end. I’m able to open Deezer in the Fitbit app now, but functionality seems to be limited. And, I still get that dreaded “server unavailable” message. Previously, that message would display and not let me into the Deezer app at all. Now I can get into the app, but that message still pops up pretty frequently while I’m in the app.

I’ve also noticed that I don’t see the playlists I was able to add to my Sense when I select “Add Music”. So, I’m not able to remove them. Also, the three dots in the upper right corner of the Deezer app don’t do anything. When I tap them, I am sent back to the Media section of the Fitbit app.

Any updates on the Deezer side? I still have a case opened with Fitbit, but no updates from them in a week. I reached out to them earlier today and was told they would send an email update soon.

BTW...I do have a Deezer support ticket opened (5793487). That has a lot more detail on my initial issue, if that helps.

Hey @danjschu 

Thanks for the reports. Your support ticket is actually grouped with others, so we've got all the details we need at the moment. Unfortunately, this issue is affecting other integrations which use our public API, so not only Fitbit's.

At the moment you may notice some differences in the access you have, as you mentioned above, and that's why our teams our working on getting this sorted from our side. Please hang in there and keep me posted if you notice anything.

In the meantime, have a great weekend!

Hi!

I'm having the same issue. I'm just posting this to get an update once it's solved. Thanks.

Same problem to me...No communication with server..Already solved this issue?

Same issue. Server unavailable msg when i try to access deezer via fitbit app. I have the ionic. Have wasted a LOT of time on this today!!

I am cancelling my deezer subscription. WHY WOULD YOU SAY ALMOST A YEAR AGO THAT YOU WILL FIX IT IF YOU ARE NOT PLANNING TO?! The only reason why I even subscribe to Deezer was for fitbit integration which doesn't work. 

Just got new fitbit. Subscribed to deezer premium so I can listen to music while running. Put the activation code in so I can pair but keeps coming up with server error message. Please confirm this is an issue from your end and is in the process of being resolved as I am getting frustrated trying to pair my devices. Turning both my phone and fitbit off a numerous of times and thinking I'm doing something wrong. TIA.