One Hit Wonder

Answered

Deezer not working on Fitbit: unexpected error occurred

Forum|Forum|6 years ago
October 27, 2019
124 replies
5261 views

I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

Best answer by Karl Cross

Hey @Karl Cross

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

Show previous replies

W

Wease25

Guitar Hero

Hmm… I not longer have a Fitbit (that uses Deezer - I have a Charge 4 now) - I think under the Fitbit app, when you click on the device, then media I seem to remember Deezer was there and there was an option to unlink (I might be wrong).

Which Fitbit is it and where do you get up to before you get the error message?

I have Fitbit versa 2

:)

J

JP Clark

Roadie

I just received a new Fitbit sense and have been unable to get deezer to work. I do have a premium account and have connected my deezer account to the watch. When I go in the fitbit app I get Uh oh. There was a problem reaching the server. Try again.

I have been unable to figure out how to get deezer to work on the app for a few hours I have tried resetting the watch, and uninstalling and reinstalling the app.

R

Ric Scott

Roadie

@Rob Igo

Hi Rob, please can you tell me how to unlink Deezer from my Fitbit device?

I have a Versa 3 and I’m getting the ‘uh oh’ problem, however deleting and re-installing the app isn’t fixing the issue. I’ve tried deleting the fitbit app, the deezer app, logging out of fitbit, restarting, logging out of deezer on my phone but nothing works. Hoping there is a way to unlink Deezer from Fitbit so maybe I have a chance to enter a code in again and see if that works?

Thanks!

B

Bnova13

Roadie

Following - I'm having the same issue with my Verse 3.

R

Ric Scott

Roadie

Same issue here ☹️, also had issues with google assistant, I created a new Fitbit account which fixed the Google assistant issue but not Deezer 😩

Rob Igo

The OG

Hi @Ric Scott

I no longer have a Fitbit so that step of the process may no longer be relevant. I think there is a problem with Deezer and Fitbit not syncing as it's also being reported on the Fitbit forums. I know this issue has been flagged by a moderator and reported to the technical team at Deezer.

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

Rudi

Ultimate Superstar

Hey @Ric Scott @Bnova13 @JP Clark

Thanks a lot for reporting this and for your patience. @Rob Igo informed me about this over on Friday, and our devs are already investigating it. Please hang in there, and in the meantime, keep us posted!

J

JP Clark

Roadie

I have already returned my fitbit and cancelled my deezer subscription, I don’t think its acceptable to not work for the price tag when there are countless other options out there that don’t run into these problems. This seems to happen often and is poor tech and software dev.

D

danjschu

Roadie

Subscribed to this thread…

I’m having the same issue with my new Fitbit Sense. Getting the message “Uh Oh! There was a problem reaching the server. Please try again later.” This has been occurring since last week Wednesday.

P

pms1978

Roadie

Same problem here. No comunication with server...

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